1st Line Database Administrator

TN United Kingdom; Carlisle; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading mutual organization in Carlisle is seeking a 1st Line Database Administrator for a 12-month fixed-term role. The successful candidate will support database management and maintenance, ensuring operational efficiency and incident resolution. This role offers opportunities for personal and professional development, hybrid working, and a supportive work culture.

Benefits

25 days holiday plus public holidays

Learning and Development opportunities

Hybrid Working

Health and Wellbeing initiatives

Community Day

Qualifications

• Understanding of relational database management systems/software preferred.
• Experience working using Agile methodologies.
• Knowledge of risk frameworks is beneficial.

Responsibilities

• Support the delivery of key BAU functions and maintain databases.
• Provide 1st line support and ensure SLAs are met.
• Engage with third party support for problem resolution.

Skills

Analytical skills

Troubleshooting skills

Detail oriented

Logical thinking

Self-driven proactive approach

Education

Degree within Computer Science

ITIL v4 Certification

Tools

UNIX operating systems

Job description

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1st Line Database Administrator, Carlisle

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Client:

Cumberland Building Society

Location:

Carlisle, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

db45c0280b95

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.

We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.

We have an exciting opportunity for a 1st Line Database Administrator to join our Technology team on a 12 month fixed term basis.

The 1st Line Database Administrator is responsible for supporting the delivery of the key BAU functions as well as working with others in the team to maintain and administer the databases and associated environments. This includes production, DR and test systems.

1st Line support is responsible for supporting regular maintenance across the environments, ensuring that preventative maintenance tasks are completed safely, on time and in line with established procedures.

In addition to the preventative maintenance tasks, 1st Line support will also be the first line of response for any requests that come into the team queue.

Finally, 1st Line support will be responsible for supporting incident management and problem resolution across all environments.

The Benefits

• Salary – up to £32,071 – depending on skills and experience.
• Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
• Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
• Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role.
• Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
• Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

The Role

• Ensure that BAU actions are completed accurately, correctly and on time.
• Assist and contribute towards the day-to-day support and administration of the databases and associated environments including live, DR and test environments.
• Support patching processes to ensure environments are appropriately patched and secure.
• Provide 1st line support, ensuring that agreed support SLAs are met.
• Support the incident management process, problem management and implementation of changes.
• Engage with third party support contacts when required to support problem resolution.
• Undertake regular housekeeping of the environments to ensure they perform to their optimal levels.
• Carry out refreshes of the test databases in accordance with testing/project requirements.
• Carry out regular disaster recovery activities with other Technology teams.
• To understand and be aware of the risk and control environment in your area of the business and adhere to processes, procedures and policies in order to minimise risks.
• Undertake system and database administration duties as required, including out of hours tasks where required.
• Demonstrate a commitment to a supportive and collaborative culture which promotes strong working relationships across CITO teams and the wider business.
• Ensuring all activities are undertaken in consideration of and in line with Technology and CBS Strategies
• Assist and utilise existing tooling for the effective management of tasks and queries, and documentation.
• Input into and maintain a standard library of documentation and procedures.
• Out of hours on-call for critical systems will be a requirement for this role in-line with the Working Practice Charter and will attract an additional allowance.
• To carry out any other reasonable additional duties.

About You

Knowledge preferred but not all essential includes:

• An understanding of relational database management systems/software.
• Basic understanding of UNIX operating systems.
• Knowledge or experience of risk frameworks is beneficial.
• Experience working using Agile methodologies

Qualifications

• ITIL v4 Certification is advantageous.
• Degree within Computer Science or other IT related disciplines preferred but not essential.

Skills, abilities and behaviours we’re looking for:

• Technically minded.
• Analytical skills.
• Demonstrate logical thinking.
• Detail oriented.
• Self-driven proactive approach to work.
• Strong troubleshooting skills.
• Ability to work well under pressure.
• Ability to develop and maintain good relationships with key stakeholders.
• Flexibility to work out of hours.
• Capable of managing a complex workload.
• Responds positively to change.
• Driven by new challenges.
• Work well within a small team.
• Good time management.

Interview dates:

Interviews for this role will take place: