CRM Data Administrator

Vertu Motors plc; Gateshead; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a detail-oriented CRM Data Administrator to enhance their marketing efforts. This role involves maintaining a high-quality customer database, processing data requests, and supporting the CRM team in delivering targeted communication strategies. You will be part of a dynamic environment that values personal development and offers numerous training opportunities. The position promises exciting projects and the chance to grow your career within a supportive team. If you are data-driven and keen to make a difference, this is the perfect opportunity for you.

Benefits

25 days holiday plus bank holidays

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity and Paternity

Qualifications

• Strong skills in data administration and analysis with attention to detail.
• Ability to effectively troubleshoot data issues and maintain quality records.

Responsibilities

• Daily administration and cleansing of customer data.
• Responding to customer requests and troubleshooting data issues.
• Supporting marketing activities through data extracts.

Skills

Data Administration

Data Analysis

Problem Solving

Communication Skills

Initiative

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Vertu Motors, Gateshead

Looking to kick start or develop your career in marketing? Want the chance to work on exciting projects with the opportunity to develop and grow your career? We are looking for a CRM Data Administrator, you will be supporting the CRM Data Manager with delivering an effective Customer Relationship Marketing (CRM) strategy. You will be responsible for supporting the marketing department with maintaining a quality database with day-to-day customer data cleanses to improve the quality of customer records.

You will join us as part of the CRM team and will be responsible for monitoring the data request inbox to ensure our customer database is up to date to optimise CRM activity. You will be accountable for processing and validating both vehicle and customer data. As a CRM Data Executive, you will become the source of knowledge for all things customer and vehicle database, supporting the CRM managers to establish a relevant communication strategy that is well-targeted, using the best quality data.

You should be data driven, with a keen eye for detail. You should feel confident with following Vertu policies and actively promote improvements to processes.

Responsibilities include:

• Daily data administration, amendments cleanse activity
• Data extracts for Marketing activity
• Day-to-day data amends to customer record
• Data analysis
• Responding to customer requests to update records
• Troubleshooting data

We are looking for you to display:

• Good initiative and follow-through skills – gets things done on time and in a well-organised fashion. Able to manage quality delivery through others
• Active problem solving, troubleshooting problems effectively
• Confidence with processing and validating data
• Working effectively with others, building productive, collaborative relationships across departments and with third parties.
• Confidence using Microsoft products such as Excel, PowerPoint.
• Excellent written and spoken communication skills

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity and Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. Your role will include us verifying your recent employment, credit history and a criminal record check.