E-commerce Retail Assistant

TN United Kingdom; Brentford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading hospitality group as an E-commerce Retail Assistant in Brentford. You'll handle customer service, manage online shop duties, and assist with stock control. This role offers a chance to learn about retail and purchasing in a dynamic environment with a supportive team.

Benefits

Access to Wagestream financial wellbeing app

30% discount at restaurants and bars

Complimentary meals and provided uniform

Dry cleaning service for work attire

Increased holiday allowance based on service

Flexible scheduling

Season ticket loan

Referral bonus scheme

Ongoing training and professional development

Regular social events and fitness sessions

Qualifications

• Retail and e-commerce background required.
• Excellent attention to detail, organisational, and communication skills.

Responsibilities

• Act as primary contact for online customers, resolving complaints.
• Assist in editing product photographs and descriptions.
• Conduct stock checks and manage inventory.

Skills

Attention to Detail

Organisational Skills

Communication Skills

Job description

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We have an exciting opportunity for someone with a retail and e-commerce background to join our highly successful team in Brentford.

The successful candidate will work within the ShopKit Kemp Team. As an E-commerce Retail Assistant, you will be responsible for the fulfilment of shop orders, customer service, along with light admin duties. You should be able to demonstrate excellent attention to detail, organisational, and communication skills.

Within this role, there is scope to make a difference; ideas and proactive thinking are very much encouraged.

You will be required to work 40 hours per week, Monday to Friday, from 9 am.

Main duties to include, but not limited to:

1. Customer Service - Act as the primary point of contact for online customers, answering phone and email enquiries, resolving complaints, and processing orders in an efficient and timely manner;
2. Product Knowledge - Develop in-depth knowledge of the Shop Kit Kemp products to inform your customer service and impart information to online customers;
3. Online Shop - Assist in editing and uploading product photographs and descriptions to the ecommerce platform, and remove discontinued/out-of-stock items promptly;
4. Stock Control - Assist with rolling stock checks and stocktakes, unpack and process daily deliveries, process returns and write-offs in liaison with the Head of Retail, assist with exit strategies for slow-moving and discontinued stock, and keep storage areas organized and accessible;
5. Security and Maintenance - Minimize potential stock loss by maintaining a high level of awareness and alertness; report all safety hazards and risk factors to the Head of Retail;
6. General - Fulfil any other duties as directed by the Head of Retail.

You will learn many aspects of retail and purchasing, including:

• Calculating margins
• Retail calculations and performance measures
• Contracts and collaborations
• Inventory and ordering systems
• Online development and creation

What We Offer:

• Access to Wagestream financial wellbeing app for discounts, coaching, and early wage access
• Generous 30% discount at our restaurants and bars
• Complimentary meals and provided uniform
• Dry cleaning service for work attire and discounted personal dry cleaning
• Increased holiday allowance based on length of service
• Flexible scheduling without split shifts
• Season ticket loan for convenient commuting
• Referral bonus scheme for recommending top talent
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service rewards
• Exclusive discounts at Design Hotels and charitable volunteering opportunities
• Staff sales, spa discounts, and product perks
• And much more!!

Why Join Firmdale Hotels?

Firmdale Hotels stands as an internationally acclaimed group boasting 11 luxurious hotels and 8 bars and restaurants in London and New York. Our dedication to excellence has garnered recognition from the hospitality industry through numerous awards and accolades, including:

• Two prestigious AA rosettes awarded to Ham Yard Restaurant in 2024.
• Dorset Square Hotel earning an AA rosette and an AA breakfast award in 2024.
• Conde Nast Traveller's 2023 Top Hotels in London, recognizing The Soho Hotel and Ham Yard Hotel.
• Winner of the Best Employer Award at The Cateys in 2017 & 2020, and ranked Number One in The Caterer Best Places to Work in Hospitality.
• Manager of the Year accolade awarded to Laura Sharpe at the Cateys in 2018.
• Group Hotel of the Year recognition at the Cateys in 2018.