Facilities Account Manager

TN United Kingdom; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading facilities management provider is seeking an Account Manager in Manchester. The role involves managing service teams, ensuring compliance with regulations, and fostering strong client relationships. Ideal candidates will have proven leadership and project management experience.

Qualifications

• Relevant previous experience in a similar role.
• Proven experience in facilities and property project management.

Responsibilities

• Manage service teams to meet client-specific SLAs and KPIs.
• Build strong client relationships and develop account management strategies.
• Lead project management initiatives including fit-outs and office utilization.

Skills

Leadership

Relationship Building

Customer Focus

Continuous Improvement

Job description

Job Opportunity: Account Manager in Facilities Management

We are working with a globally recognised facilities management provider to recruit an Account Manager for one of their prestigious accounts in Manchester. In this role, you will be the account lead, aiming for exceptional service delivery on their TFM contract. They seek an inspirational leader who can deliver the highest service standards while maintaining strong client relationships.

Key Duties include:

1. Manage both hard and soft service teams to meet client-specific SLAs and KPIs.
2. Ensure compliance with Health & Safety Regulations and implement relevant procedures.
3. Implement quality control and performance measurement procedures to maintain high service standards.
4. Build strong client relationships, develop effective account management strategies, and foster collaboration between management teams.
5. Identify service gaps, propose innovative solutions for organic growth, and present business cases for implementation.
6. Strategically plan the client's future property requirements and hold budgetary accountability for contracts.
7. Lead project management initiatives including hard services, fit-outs, decommissioning, and office utilisation.
8. Collaborate with HQ counterparts to share best practices and ensure consistent service delivery.
9. Develop management information systems and reporting models for monitoring contract performance.
10. Create annual contract plans post-transition period and implement asset management strategies.
11. Establish a strong contract leadership team with clear goals and strategies for driving performance.
12. Manage internal functions such as HR, Finance, HSE, and Quality.
13. Develop financial models and reports to ensure the commercial viability of contracts.
14. Conduct regular reviews of the building user journey, address service delivery issues, and devise improvement plans.

What you'll need to succeed:

• Relevant previous experience in a similar role (Account Manager, Contract Manager).
• Customer-driven with a focus on continuous improvement.
• Excellent relationship-building skills.
• Proven experience in facilities and property project management.
• Leadership experience, interpersonal skills, and employee development capabilities.
• Technical knowledge to implement and deliver service strategies.
• Experience in asset lifecycle management.