Facilities Account Manager

JR United Kingdom; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A globally recognized facilities management provider seeks an Account Manager in Manchester. This role involves leading service delivery on a prestigious contract, ensuring compliance with regulations, and fostering strong client relationships. The ideal candidate will have experience in account management, project management, and a drive for continuous improvement.

Qualifications

• Relevant previous experience in account or contract management.
• Demonstrable facilities and property project management experience.

Responsibilities

• Manage hard and soft service teams to meet client SLAs and KPIs.
• Build strong client relationships and develop account management strategies.
• Lead project management initiatives including fit-outs and office utilisation.

Skills

Customer driven

Relationship building

Leadership

Interpersonal skills

Technical acumen

Job description

Social network you want to login/join with:

Your new role

I'm working with a globally recognised facilities management provider to recruit an account manager for one of their most prestigious accounts in Manchester. In this role, you will be the account lead aiming for exceptional service delivery on their TFM contract. They are looking for an inspirational leader who will deliver the highest possible service while maintaining strong working relationships with the client.

Key duties include:

1. Manage both hard and soft service teams to meet client-specific SLAs and KPIs.
2. Ensure compliance with Health & Safety Regulations and implement relevant procedures.
3. Implement quality control and performance measurement procedures to maintain high service standards.
4. Build strong client relationships, develop effective account management strategies, and foster collaboration between management teams.
5. Identify service gaps, propose innovative solutions for organic growth, and present business cases for implementation.
6. Strategically plan the client's future property requirements and hold budgetary accountability for contracts.
7. Lead project management initiatives including hard services, fit-outs, decommissioning, and office utilisation.
8. Collaborate with HQ counterparts to share best practices and ensure consistent service delivery.
9. Develop management information systems and reporting models for monitoring contract performance.
10. Create annual contract plans post-transition period and implement asset management strategies.
11. Establish a strong contract leadership team with a clear goal and strategy for driving performance.
12. Manage internal functions such as HR, Finance, HSE, and Quality.
13. Develop financial models, reports, and ensure the commercial viability of contracts.
14. Conduct regular reviews of the building user journey, address service delivery issues, and devise improvement plans.

What you'll need to succeed

• Relevant previous experience in a similar position (account manager, contract manager).
• Customer driven and focused on continuous improvement.
• Excels in building relationships.
• Demonstrable facilities and property project management experience.
• Leadership experience, interpersonal skills, and employee development capabilities.
• Technical acumen to implement and deliver the service strategy.
• Experience in asset life cycle management.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you're looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy, and Disclaimers, which can be found at hays.co.uk.