Field Services Engineer

ZipRecruiter; Bamber Bridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as an IT Field Services Engineer, playing a vital role in supporting IT projects and ensuring the effective implementation of telephony and video conferencing solutions. This field-based position requires travel to various sites, offering a dynamic work environment and the opportunity to enhance your technical skills while providing essential support to a diverse customer base.

Qualifications

• Proven track record in customer service with varying technical skills.
• Experience in IT service desk and diagnosing technical issues.
• Knowledge of telecom systems and networking equipment.

Responsibilities

• Audit and catalogue the current IT landscape.
• Implement networking and remote solutions.
• Manage field service requests and provide IT support.

Skills

Customer Service

Technical Problem Solving

End-User Support

Telecoms Knowledge

Networking

Education

ITIL Foundation Certification

Tools

Microsoft Office 365

Five9 Cloud Telephony

Job description

Job Description

Role Purpose: Join our dynamic IT team and play a critical role in achieving our ambitious goals. As an IT Field Services Engineer, you will support the delivery of specific projects within the IT Operations Team, ensuring the seamless implementation and maintenance of telephony, video conferencing, and other IT hardware solutions for our diverse and geographically spread customers.

Where will you be working: Using our offices in Preston as a base, this is a field-based role which requires travel to all our sites and offices.

Contract: Fixed term until December 2026.

Key Responsibilities:

1. Audit and catalogue the current IT landscape in our construction and sales offices.
2. Implement networking and remote solutions as defined within the programme.
3. Provide solution support both remotely and on-site.
4. Manage and own field service requests raised by our customers.
5. Organize and resource 'drop-ins' at various locations to provide face-to-face IT support.

Skills and Experience Required:

• Proven track record of dealing with a broad range of customers with varying technical skills.
• Experience working on an IT service desk and/or software engineering team, diagnosing and solving technical problems including mobile and desktop operating systems and applications.
• Demonstrable experience in providing end-user support for a range of technologies, including Avaya Telephone systems, video conferencing equipment, hubs, switches, routers, Cat 5, Cat 6, and fiber networking.
• Strong knowledge of end-user computing environments, devices (desktops, mobiles, laptops, tablets), and basic hardware management.
• Detailed knowledge of the Telecoms industry, including awareness of new or revised solutions and improved processes.

Qualifications:

• Knowledge of Five9 cloud telephony system.
• Advanced knowledge of Microsoft Office 365 administration and Microsoft products including Excel, Access, PowerPoint, MS Project, MS Teams, Visio, Project Centre.
• ITIL Foundation certification.

What's next?

If you meet the criteria and are ready to make the next step in your career, then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description, and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team at [e-mail].

If you are a recruitment agency, please note we operate a PSL and do not accept cold calls.

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We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.