ED/UTC Patient Pathway Co-ordinator

London North West Healthcare NHS Trust; Southall; On-site; GBP 32,000 - 42,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking a proactive administrator to support ED and urgent care flow. You will coordinate patient movement across UTC, ED and CDU, and ensure accurate bed state and bed demand monitoring.

You will generate daily performance reports and escalate capacity risks to maintain timely patient care. The role involves cross-site coordination, liaising with divisions, and supporting service managers with administrative processes in line with policy and

Responsibilities

• Coordinate patient flow through the Urgent Treatment Centre (UTC), Emergency Department and CDU.
• Manage bed stock and capacity to meet national 4-hour targets.
• Maintain up-to-date bed state in Cerner; track patients to internal/external pathways.
• Prepare daily performance reports and escalate capacity/demand risks.
• Support administrative processes relating to admitted and non-admitted flow per policy.
• Liaise with divisions and external stakeholders to improve efficiency and action required actions.

Job description

The post holder is one of the key members of the ED/UTC team; help maintain flow across the planned and emergency care pathways to achieve National Access Targets relevant to both areas. You will be mainly based at Ealing hospital but you may be required to work cross site if needed. Operationally co-ordinate patient flow through the Urgent Treatment Centre, Emergency Department and CDU movement and utilisation of the bed stock within the Hospital; Continuing assessment of the bed situation in relation to capacity demand making both appropriate and pragmatic decisions for the placement of patients to SDEC, CDU and UTC. Maintain links with all divisions to promote efficient and effective working relationships, recommend actions in line with Full Capacity Protocol and Pre-Emptive transfer protocol. Work with key internal and external stakeholders to ensure the trust achieves the emergency care KPI's. Ensure the team achieves its internal professional standards and escalation through to the other specialties. Prepare reports and provide updates on the previous day's performance. Be involved in plans to mitigate any identified risks to delivery of the KPI's and provide data for breach validation of the 4 hours, elevate concerns around demand and capacity, recognising early indicators of pressure is a key part of this role, and action accordingly., To be responsible for providing administrative support to the clinical teams by keeping Cerner up to date and maintain an accurate bed state in UTC and ED, through face-to-face communication with the Nurse in charge in UTC, ED and acute floor. To ensure every patient is tracked to an external or internal pathway and treated as quickly as possible, ensuring this is achieved within the national 4-hour target. Maintain and up-to-date record of patient tracking on Cerner and elevate to the Nurse in charge regarding bed demand, acuity, capacity pressures and waiting time within the department. To support the Service Manager to ensure all administrative process are delivered related to admitted and non-admitted flow and ensure all actions are carried out in line with agreed process and policies.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.