ED/UTC Patient Pathway Co-ordinator

ROH; Southall; Hybrid; GBP 33,000 - 36,000; Full time

Job summary

London North West University Healthcare NHS Trust (LNWH) is seeking an Administrative Services Band 4 post based at Ealing hospital, in Southall. The role is full time (37.5 hours) with shifts including nights, weekends and bank holidays.

You will coordinate patient flow through the Urgent Treatment Centre and Emergency Department, maintain bed state in Cerner, track patient pathways to meet the 4-hour target, and support the Service Manager with administrative processes.

Qualifications

• Educated to NVQ level 4 or equivalent.
• Previous NHS experience.
• Experience of Microsoft Office applications.
• Medical terminology qualification.
• Experience in an Acute Setting.
• Experience of using IT systems/patient management systems.

Responsibilities

• Coordinate patient flow through UTC/ED and bed management.
• Maintain Cerner bed state and patient tracking.
• Produce performance reports and KPI updates.
• Support the Service Manager with administrative processes.

Skills

Microsoft Office

Education

NVQ level 4 or equivalent

Tools

Cerner

Job description

Main area Administrative Services Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (7 day shift work applied. Out of hours shifts including nights, weekends and bank holidays.) Job ref 337-NP-1068SM

Employer London North West University Healthcare NHS Trust Employer type NHS Site Cross Site: Northwick Park/ Ealing and Central Middlesex Hospitals. Based at Ealing. Town Southall Salary £33,262 - £36,027 Inclusive of HCAS pro rata per annum Salary period Yearly Closing 05/11/2026 23:59

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us #WeAreLNWH

Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

• H onesty
• A ccountability
• T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”

Right to Work

If you require sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa requirements before completing your application.

Due to recent changes to the UK immigration rules affecting Skilled Worker Visas, Global Business Mobility routes, skill level requirements and salary thresholds, please ensure that you meet the eligibility criteria to live and work in the UK before applying. Further information is available via Visas and immigration - GOV.UK .

Job overview

JOB SUMMARY

The post holder is one of the key members of the ED/UTC team; help maintain flow across the planned and emergency care pathways to achieve National Access Targets relevant to both areas. You will be mainly based at Ealing hospital but you may be required to work cross site if needed.

Operationally co-ordinate patient flow through the Urgent Treatment Centre, Emergency Department and CDU movement and utilisation of the bed stock within the Hospital; Continuing assessment of the bed situation in relation to capacity demand making both appropriate and pragmatic decisions for the placement of patients to SDEC, CDU and UTC. Maintain links with all divisions to promote efficient and effective working relationships, recommend actions in line with Full Capacity Protocol and Pre-Emptive transfer protocol. Work with key internal and external stakeholders to ensure the trust achieves the emergency care KPI’s. Ensure the team achieves its internal professional standards and escalation through to the other specialties. Prepare reports and provide updates on the previous day’s performance. Be involved in plans to mitigate any identified risks to delivery of the KPI’s and provide data for breach validation of the 4 hours, elevate concerns around demand and capacity, recognising early indicators of pressure is a key part of this role, and action accordingly.

Main duties of the job

Key Responsibilities

· To be responsible for providing administrative support to the clinical teams by keeping Cerner up to date and maintain an accurate bed state in UTC and ED, through face-to-face communication with the Nurse in charge in UTC, ED and acute floor.

· To ensure every patient is tracked to an external or internal pathway and treated as quickly as possible, ensuring this is achieved within the national 4-hour target.

· Maintain and up-to-date record of patient tracking on Cerner and escalated to the Nurse in charge regarding bed demand, acuity, capacity pressures and waiting time within the department.

· To support the Service Manager to ensure all administrative process are delivered related to admitted and non-admitted flow and ensure all actions are carried out in line with agreed process and policies.

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Detailed job description and main responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person specification

• Educated to NVQ level 4 or equivalent
• Previous NHS experience
• Extensive experience of Microsoft Office applications and database Software
• Excellent understanding of the ED/UTC KPI’s
• High standards of written and verbal communication skills
• Medical terminology qualification
• Experience of working in an Acute Setting
• Previous experience of using IT systems/ patient management systems
• Experience of monitoring waiting times data

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.

Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.