ED Progress Chaser

NHS Jobs; Nuneaton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

On-site nursery

27 days annual leave + bank holidays

Cycle to work scheme

Flexible working

In-house training and development

Annual leave buy/sell

Subsidised restaurant

Tranquillity garden

On-site parking

Job summary

George Eliot Hospital in the United Kingdom is seeking an ED Progress Chaser to provide focused, confidential administration and pathway tracking for emergency care. The role requires coordinating with nursing staff, clinicians and managers to meet four-hour targets and maintain quality standards.

Join a great team with opportunities for development and a supportive working environment. The position offers permanent status, shift patterns, and NHS benefits.

Qualifications

• Experience in administrative processes and IT applications.
• Experience in customer-facing roles and data entry in a clinical setting.
• Understanding of emergency patient pathways and ED indicators.

Responsibilities

• Prioritise workload and adapt to changing demands while improving processes.
• Keep Nurse In Charge and Site Manager informed of pressures and capacity needs.
• Record patient pathway markers and actions in the Lorenzo system.
• Collaborate across trusts to meet emergency pathway milestones and KPIs.
• Extract patient data from records and input into Lorenzo for tracking.
• Arrange investigations and departures to meet pathway targets.
• Escalate to Nurse In Charge or Site Manager when needed.

Skills

Admin experience

Customer service

Data entry

Clinical hospital

ED pathway

Education

GCSE English

NVQ3 in Administration

Tools

Lorenzo System

Job description

**PLEASE NOTE: This role is not eligible for current or future visa sponsorship**

ED Progress Chaser

Permanent

Closing Date: Friday 2nd October 2026

Interview Date: TBC

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community - get in touch to find out more

Shift Patterns: 13 x 11.5 hr shifts per 4 week rota. Shift times 07.30 - 20:00 and 19:30 - 08:00

Main duties of the job

• To provide a specialised, comprehensive and confidential patient-centred administration and pathway tracking service in accordance with Departmental, Trust and National Standards, Policies and procedures.
• To act as the point of contact. To be responsible for the management of and assist with the validation of the patient Accident and Emergency clinical quality indicator transit time ensuring the provision of a systematic, efficient and confidential service.
• To be sufficiently skilled to understand the ED Clinical Quality Indicators, including the criteria for four hour targets and breaches, and ensure the reason for the breaches are clearly and accurately communicated and recorded.

About us

Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits:On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Job responsibilities

• Take responsibility for prioritisation of workload, responding to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post.
• Take responsibility for ensuring the Nurse In Charge and Site Manager are aware of changing pressures within the ED and of capacity requirements.
• Ensure patient pathway markers and actions are recorded on the Lorenzo.
• Work collaboratively with all disciplines from all areas across the Trust, to ensure that patient emergency pathway milestones and Key Performance Indicators are met.
• To be responsible for extracting patient information/date from medical records and entering detail onto the Lorenzo System.
• Ensure investigations and subsequent departures from the Department are arranged effectively to meet pathway targets.
• Follow protocols for escalation to Nurse In Charge, Clinician In Charge and Site Manager.

Please note that this list is not exhaustive, for more information please see the attached Job Description and Personal Specification.

Experience and Knowledge

• Experience of administrative process and IT applications
• Experience in a customer facing role
• Experience of data input and administration
• Experience of working in a clinical hospital environment
• Understanding of emergency patient pathway (ED Clinical Quality Indicators),

Qualification(s) and Professional Training

• Good general educational standards, including GCSE or equivalent in English and Mathematics
• NVQ3 in Administration or equivalent relevant experience

Skills and Abilities

• Excellent organisational skills with sound decision making skills
• Excellent level of verbal and written communication with good persuasion and influencing skills
• Able to apply tact and sensitivity, too manage and resolve enquiries and able to manage difficult and distressing situations effectively
• Able to analyse problems and initiate appropriate solutions effectively
• Able to work using own inititive and to autonomously prioritise and plan workload often in pressurised environment
• Able to work as part of a team
• Excellent attention to detail and accuracy
• Able to recognise and resolve complex issues and escalating where appropriate
• Friendly and approachable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.