Ecommerce Trading Manager

Monsoon; Greater London; On-site; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

23 days holiday

Bonus day off After 6 months

Pension enrollment after 3 months

Life assurance

Flexible working

Staff discount up to 50%

Interest free season ticket loans

Westfield discount

Taste card membership

Job summary

Monsoon is seeking an Ecommerce Trading Manager to actively trade the online channel, optimise product ranges and site content. You will work with Digital, Marketing and Merchandising teams to drive traffic and conversions while maintaining strong customer journeys.

The role requires strong analytical skills, experience in ecommerce trading, and the ability to influence cross-functional teams in a fast-paced environment. Fashion retail experience is preferred but not essential.

Qualifications

• Commercial judgement and understanding of ecommerce KPIs
• Excel skills and data-driven reporting
• Strong written and verbal communication to influence colleagues
• Able to navigate a fast-paced reactive trading environment
• Fashion retail experience preferred but not required

Responsibilities

• Actively trade the online own web channel to maximise online sales.
• Collaborate with Digital Marketing, CRM and SEO to optimise site traffic and journeys.
• Manage relationships with Buying & Merchandising to optimise product range and trading plans.
• Coordinate with design and creative for content aligned with trading data and assets.
• Work with Front-end Development to update the site per plans.
• Engage IT & DC teams on peak periods, delivery, and returns.
• Run reports and provide insights to support weekly decisions.
• Improve processes and speed access to insights.
• Understand Salesforce capabilities to drive improvements across systems.
• Support multi-brand representation for Women’s and Children’s lines on site.

Skills

Commercial judgement

Salesforce experience

Analytical mindset

Advanced Excel

Clear communication

Problem solving

Fast-paced trading

Fashion background helpful

Tools

Salesforce

Job description

What will you do as Ecommerce Trading Manager for Monsoon?

• Actively trade the online own web channel, ensuring product availability, content and marketing are optimised to maximise online sales.
• Work with other Digital teams including Digital Marketing, CRM and the SEO Manager on optimizing the website to support traffic to the site, ensuring fully optimized customer journeys for all channels.
• Develop and manage relationships with the Buying & Merchandising teams, working closely to ensure the optimal product range on web, that it is merchandised effectively and able to propose and agree robust and reactive trading plans.
• Liaise with the design and creative team to ensure web content is planned based on trading data as well as strong creative treatment &timelydelivery of site assets.
• Liaise with the Front-end Development Team to ensure website is updated according to the plans.
• Liaise with the IT & DC teams on key activities, peak periods, outbound and returns processing, cancellations and delivery proposition.
• Drive on site optimization, looking out for opportunities to test and improve key KPIs / key customer journeys, defining action from web insight tools.
• Improve the onsite functionality improvements by working collaboratively with the IT team day to day, as well as helping to shape the Monsoon digital roadmap.
• Run reporting and provide analysis and action recommendations for Monday trade and as needed throughout week to support decision making.
• Look for improvements for the processes and reporting to speed up access to insights and more efficient use of team resource.
• Able to understand capabilities of the Salesforce platform and supporting systems to ensure they are used to their full potential, identifying areas for improvement and pushing changes through.
• Support and optimise web presence for separate Women’s and Children’s “brands” on site, multi-tasking to ensure each brand is represented optimally with clear customer journeys defined.
• Work with web suppliers and tools to optimise web performance.
• Team management and responsibility of one direct report.

What will you need to succeed as Ecommerce Trading Manager for Monsoon

Strong experience in ecommerce retail trading

• Commercial judgement and a solid understanding of key ecommerce KPIs and drivers
• Web Platform Experience - Salesforce experience advantageous with a track record of successful platform management, process implementation and project delivery
• An analytical and data driven mindset with strong excel skills. Comfortable creating reports or ad hoc analysis
• Excellent communication, both written and verbal, with the ability to make data driven decisions and influence other
• A problem navigator, solutions driven and determined to ‘get things done’
• Able to work at pace within a reactive trading environment.
• Fashion background preferred but not essential

What will we offer you in return?

• Competitive salary
• 23 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
• Bonus day off each year after 6 months service
• A pension that you will automatically be enrolled in after 3 months
• Life assurance (subject to participating in the pension scheme)
• A flexible working approach
• Early pay day Friday finish
• A generous staff discount with up to 50% discount on our products
• Interest free season ticket loans
• Additional discounts such as Westfield discount, Taste card membership etc

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request discuss any specific requirements.