Ecommerce & Trading Assistant - Luxury Fashion

Huishan Zhang Ltd; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Huishan Zhang Ltd is seeking a detail-oriented Ecommerce & Trading Assistant to support daily online operations, merchandising, and customer experience in a luxury fashion environment.

You will maintain Shopify product data, support weekly trading updates, and coordinate with teams to ensure a seamless online journey for customers. Prioritising accuracy and brand standards, you will help drive online performance and stock integrity across the site.

Qualifications

• Experience with Shopify and ecommerce platforms.
• Strong attention to detail and organisational skills.
• Proactive, hands-on approach with ability to manage multiple tasks.
• Excellent written communication and customer-first mindset.
• Interest in luxury fashion and trading performance.

Responsibilities

• Upload and maintain products on Shopify (imagery, pricing, descriptions, product details).
• Ensure all product data is accurate, consistent, and aligned with brand standards.
• Manage Shopify backend including collections, navigation, and homepage updates.
• Support weekly trading updates, actively merchandising the website to optimise performance.
• Manage all customer service queries across ecommerce and social media channels.
• Respond promptly and professionally to enquiries (orders, delivery, sizing, returns).
• Maintain a high standard of brand tone and customer care.
• Process online returns in line with company T&Cs and ensure items meet QC standards.
• Monitor comments and messages on paid social ads (e.g. Facebook/Instagram).
• Ensure products featured in campaigns are in stock and available online.
• Support the planning and execution of ecommerce shoots, including running orders, sample preparation, and on-set assistance.
• Provide ad hoc support during sample sales and stock takes.
• Assist with inventory organisation and general ecommerce operations.

Skills

Shopify

Attention to detail

Organisational skills

Customer service

Multitasking

Team coordination

Brand standards

Job description

Huishan Zhang Ltd is seeking a detail-oriented Ecommerce & Trading Assistant to support daily online operations, merchandising, and customer experience in a luxury fashion environment.

You will maintain Shopify product data, support weekly trading updates, and coordinate with teams to ensure a seamless online journey for customers. Prioritising accuracy and brand standards, you will help drive online performance and stock integrity across the site.