Ecommerce Manager - Luxury beauty brand

MODE SEARCH Ltd.; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Job summary

Mode, in partnership with a prestigious luxury fragrance and beauty house, seeks an Ecommerce Manager to lead the UK digital trading and operations. You will own UK ecommerce across brand.com and partner sites, driving growth while ensuring an exceptional customer experience.

You will manage day-to-day trading, lead launches, optimise onsite journeys, and partner with global teams across Ecommerce, CRM, Marketing, Retail and Logistics.

Qualifications

• Minimum 5 years' experience within ecommerce or digital trading.
• Experience in luxury, beauty, fragrance or premium retail.
• Hands-on Shopify experience is essential.
• Strong understanding of ecommerce trading and digital performance.
• Experience turning data into commercial actions.
• Proven track record with retailer.com partners or online marketplaces.
• Strong SEO knowledge and leadership of SEO initiatives.
• Commercial mindset with solid ecommerce KPI understanding.
• Excellent stakeholder management across international teams.

Responsibilities

• Own day-to-day trading and management of the UK ecommerce channel.
• Lead product launches, campaigns, homepage activity and promotions.
• Manage onsite merchandising, search and customer journeys to improve conversion.
• Monitor website performance and CRO, UX, content opportunities.
• Collaborate with cross-functional teams across Ecommerce, CRM, Marketing, Retail and Logistics.
• Work with development teams on platform improvements and new features.
• Coordinate activity across retailer.com platforms and Shopify.
• Partner with SEO/CRO to improve visibility and conversions.
• Build relationships with retail partners to boost online visibility.
• Manage stock, fulfilment and delivery with Planning and Logistics.
• Produce regular ecommerce reporting and performance reviews.
• Lead and develop a junior Ecommerce & Digital team member.

Skills

Ecommerce strategy

Shopify

Analytics

SEO

Merchandising

Stakeholder management

Team mentoring

DTC ecommerce

Tools

Shopify platform

Job description

Mode is proud to be partnering with a prestigious international luxury fragrance and beauty house seeking an Ecommerce Manager to lead its UK digital trading and operations.

This is an exciting opportunity to join a globally recognised luxury business with a strong heritage in fragrance, beauty and lifestyle. The company is continuing to invest in its digital proposition and is looking for an experienced ecommerce professional to drive online growth while ensuring an exceptional customer experience across every digital touchpoint.

Reporting to the Head of Ecommerce & Digital, you will take ownership of the day-to-day trading and operational performance of the UK ecommerce business, working across both direct-to-consumer and leading luxury retail partners.

The Role

• Own the day-to-day trading and management of the UK ecommerce channel across brand.com and key retailer.com partners
• Lead product launches, seasonal campaigns, homepage activity, gifting and promotional initiatives across digital channels
• Manage onsite merchandising, search and customer journeys to maximise conversion and engagement
• Monitor website performance and identify opportunities across CRO, UX, content and functionality
• Partner with global and local teams across Ecommerce, CRM, Marketing, Retail, Logistics and Planning
• Work closely with development teams on platform improvements, testing, fixes and new functionality
• Manage ecommerce activity across Shopify and associated digital technology
• Partner with SEO and CRO specialists to improve visibility, organic performance and conversion
• Build strong relationships with retail partners to improve online visibility and sell-through
• Coordinate product launches, content and promotional activity across retailer.com platforms
• Work closely with Planning, Logistics and Customer Service to optimise stock, fulfilment and delivery
• Monitor key ecommerce KPIs including sales, conversion, AOV, UPT, retention and customer behaviour
• Use analytics and customer insights to identify commercial opportunities and improve performance
• Produce regular ecommerce reporting and performance reviews
• Partner with CRM on acquisition, retention, loyalty, sampling and gifting initiatives
• Manage relevant ecommerce budgets and forecasting
• Lead and develop a junior Ecommerce & Digital team member

Requirements

• Minimum 5 years' experience within ecommerce, digital trading or a similar role
• Strong DTC ecommerce experience within luxury, beauty, fragrance or premium retail
• Hands-on Shopify experience is essential
• Strong understanding of ecommerce trading, merchandising and digital performance
• Experience using analytics and ecommerce platforms to translate data into commercial action
• Proven experience managing retailer.com partners and/or online marketplaces
• Strong understanding of SEO and experience leading SEO initiatives
• Commercially minded with strong understanding of ecommerce KPIs and customer behaviour
• Strong stakeholder management skills with the ability to work across international teams
• Previous experience managing, mentoring or developing junior team members
• Highly organised, proactive and comfortable managing multiple priorities in a fast-paced environment
• Passionate about digital innovation, ecommerce and luxury customer experience