Ecommerce Growth & Merchant Success Lead

Worldpay (UK) Limited; Milton; Hybrid; GBP 50,000 - 85,000; Full time

Job summary

Global Payments is seeking a Merchant Success Manager – eCommerce to own merchant outcomes for our paid growth service, coordinating across expert teams to translate optimisation activities into real commercial results.

You will lead merchant reviews, manage success plans, and demonstrate value through measurable improvements, premium SLAs, reporting tools, and strong ROI for senior stakeholders in eCommerce.

Qualifications

• Experience in customer success, professional services, or complex account management.
• Strong communication skills and confidence working with senior merchant stakeholders.
• Commercial mindset with a focus on outcomes and ROI.
• Ability to navigate technical and commercial conversations.
• Organised, proactive, and comfortable working cross‑functionally.

Responsibilities

• Own merchant outcomes, success plans, and ongoing service delivery.
• Coordinate technical and optimisation activity across specialist teams.
• Lead regular merchant reviews focused on performance, value delivered, and next opportunities.
• Identify risks early and keep merchants on track to achieve objectives.
• Demonstrate the value of the service through clear outcomes and results.

Skills

Customer success

Communication

Commercial mindset

Technical conversations

Organisation

Job description

Global Payments is seeking a Merchant Success Manager – eCommerce to own merchant outcomes for our paid growth service, coordinating across expert teams to translate optimisation activities into real commercial results.

You will lead merchant reviews, manage success plans, and demonstrate value through measurable improvements, premium SLAs, reporting tools, and strong ROI for senior stakeholders in eCommerce.