Ecommerce Growth Lead - Digital Product & Platform Owner

Artemis Clarke Ltd; Margate; On-site; GBP 70,000 - 110,000; Full time

Job summary

Hornby is seeking an Ecommerce & Digital Product Manager to own Hornby.com, driving customer acquisition, conversion, retention and lifetime value.

You will lead the commercial performance, customer experience and digital product roadmap, collaborating with a web development agency, technology partners and internal teams from planning through testing, migration and launch, then run a continuous optimisation programme.

Qualifications

• Ecommerce strategy and roadmap ownership.
• Data-driven decision making for digital product.
• Analytic approach to customer experience improvements.

Responsibilities

• Own Hornby.com’s ecommerce strategy, performance and digital product roadmap.
• Lead the delivery and launch of the next-generation ecommerce platform.
• Translate customer and commercial needs into clear, prioritised product requirements.
• Own ecommerce KPIs including revenue, margin, conversion, AOV, revenue per visitor, acquisition, retention and lifetime value.
• Lead ecommerce trading and merchandising across product launches, promotions and key trading periods.
• Improve product discovery, usability, conversion, cross-selling and the overall customer journey.
• Use analytics, customer behaviour, research and feedback to identify and prioritise opportunities.
• Establish a disciplined weekly and monthly ecommerce trading rhythm.
• Build a culture of continuous testing, optimisation and measurable improvement.
• Collaborate across Marketing, CRM, Customer Services, IT, Operations, Product and Commercial teams, as well as external technology partners.

Skills

Ecommerce strategy

Product roadmap

Data-driven decision making

Analytics

Customer experience

Cross-functional collaboration

A/B testing

Trading & merchandising

Project delivery

Job description

Hornby is seeking an Ecommerce & Digital Product Manager to own Hornby.com, driving customer acquisition, conversion, retention and lifetime value.

You will lead the commercial performance, customer experience and digital product roadmap, collaborating with a web development agency, technology partners and internal teams from planning through testing, migration and launch, then run a continuous optimisation programme.