eCommerce Executive

JML; South Shields; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days' holiday a year

Employee Assistance Programme

Contributory Pension Scheme

Job summary

JML is a dynamic, multi-channel consumer products business. This role manages day-to-day online listings across Amazon and JMLdirect.com, ensuring listings are accurate, compliant and optimized for performance.

You will coordinate with internal teams and external agencies, support the Shopify migration, and drive efficiency through automation. Ideal candidates have hands-on Amazon Seller Central experience, CMS knowledge (Magento/Shopify), and a keen eye for data quality and copy.

Qualifications

• At least 2 years' hands-on experience managing an Amazon Seller Central account (UK marketplace).
• Experience with Seller Fulfilled Prime / FBM: shipping templates and dispatch KPI
• CMS setup experience (Magento or Shopify) and product/collection setup
• Proficiency with Excel or Google Sheets for data handling and bulk uploads
• Attention to data quality for pricing, copy and product attributes
• Ability to work independently, plan ahead and communicate with stakeholders
• Experience with Linnworks order routing, inventory sync and channel integrations
• Experience with Microsoft Dynamics ERP/CRM data management
• Magento 2 knowledge to support Shopify switchover
• Experience with CMS migrations or replatforming
• Basic HTML and image editing for listings
• SEO copy optimization experience
• Interest in AI/automation tools for eCommerce workflows

Responsibilities

• Create, update and optimise Amazon product listings (titles, bullets, A+ content, images).
• Resolve blocked or suppressed listings and handle compliance requests.
• Manage shipping templates, handling times, and Seller Fulfilled Prime settings.
• Collaborate with Amazon agency on deals, inventory reviews and monthly reports.
• Set up and maintain products on JMLdirect.com (Magento now; Shopify Plus from January).
• Maintain delivery rules and shipping rate tables.
• Brief creative team on new product assets with lead times.
• Support Shopify Plus migration: data mapping and UAT.
• Be point of contact for warehouse, logistics and customer service on listings/issues.
• Support listings/content on other marketplaces and retailer sites.
• Work with Product Development on launch timings and product listings.
• Pull reports from Seller Central and website and flag issues.
• Seek automation/AI tools to reduce manual work.

Skills

Amazon Seller Central

Shopify

Magento

Linnworks

Microsoft Dynamics

SEO Copywriting

Excel/Sheets

CMS product data

HTML editing

Data reporting

Tools

Linnworks

Shopify

Magento 2

Amazon Seller Central

Job description

HOURS: Monday to Friday, 37.5 hours a week

LOCATION: TYNE DOCK, SOUTH SHIELDS – HYBRID WORKING WITH A MINIMUM OF 3 OFFICE DAYS A WEEK

JML is a dynamic, multi-channel consumer products business with over 40 years of expertise in product innovation, brand development, and retail marketing. We bring our products to life through a powerful combination of in-store theatre, digital marketing, ecommerce, and strategic retail partnerships across the UK and internationally. Our continued growth is driven by data led decision making, strong customer relationships, and first-class customer service. As an industry leading multi-channel business our vision is simple: to have a JML product in every home.

Reporting to the Chief Marketing Officer, this is a full-time role keeping JML's online channels running day to day. Our products are best known for launching through TV advertising and are sold direct to consumers, on Amazon and through retailers, with online sales through JMLdirect.com and Amazon central to how we trade, especially at peak. You will own product listings from launch to end of life, keep Amazon performance metrics healthy, and be the go-to person when an order, listing or delivery setting goes wrong.

You will be process-driven, highly organised and have an eye for detail, with the ability to manage multiple tasks within a fast-paced environment. Excellent communication skills are also required for success in this role as you will be liaising with both internal and external stakeholders.

Key Responsibilities

• Creating, updating and optimising Amazon product listings (titles, bullets, A+ content, images, item highlights), prioritising TV-driven launches
• Resolving blocked or suppressed listings, including compliance and certification requests
• Managing shipping templates, handling times and Seller Fulfilled Prime settings, and keeping Account Health and dispatch KPIs in the green
• Working with our Amazon agency partner on deals (Prime Day, Black Friday), inventory reviews and monthly performance reports
• Setting up and maintaining products on JMLdirect.com (Magento now, Shopify Plus from January): copy, images, pricing, attributes, bundles and cart rules
• Maintaining delivery rules and shipping rate tables
• Briefing the creative team and copywriters on new product assets with at least two weeks' lead time
• Supporting the Shopify Plus migration: product data mapping, attribute clean-up, user acceptance testing and test orders
• Being the first point of contact for warehouse, logistics and customer service on listing and order problems across the website, Amazon and Linnworks
• Supporting listings and product content on other marketplaces and retailer partners’ websites
• Working with Product Development on launch timings, specs and product listings
• Pulling reports from Seller Central and the website, and flagging stock, pricing and performance issues
• Looking for ways to reduce manual work through automation and AI tools

EXPERIENCE

The ideal candidate will have hands-on experience managing an Amazon Seller Central account and a strong eye for detail, with the confidence to take ownership of our online product listings quickly.

To be successful in the role you will need to demonstrate the following:

• At least 2 years' hands-on experience managing an Amazon Seller Central account (UK marketplace), including listings, catalogue issues and Account Health
• Working knowledge of Seller Fulfilled Prime or FBM: shipping templates, handling times and dispatch performance
• Experience setting up and maintaining products on a CMS, ideally Magento or Shopify (preferred): product and collection setup, metafields, shipping profiles, discounts and apps
• Confident with Excel or Google Sheets for data handling, bulk uploads, flat files and reports
• Strong attention to detail with product data, pricing and copy
• Calm and methodical under pressure, especially through Q4 peak trading
• A problem solver who digs into the root cause and explains it simply
• Plans ahead and briefs others early rather than working in firefighting mode
• Happy working independently while keeping the wider team informed
• Linnworks (or similar) order routing, inventory sync and channel integrations
• Microsoft Dynamics: ERP and CRM data management
• Magento 2 knowledge to support us until the January switchover to Shopify
• Experience of a CMS replatform or migration
• Basic HTML and image editing for listings
• Experience in optimising copy for SEO
• Interest in AI and automation tools to speed up eCommerce workflows

This is a great opportunity to take real ownership of JML's online listings across Amazon and our website, and to play a key part in our move to Shopify Plus.

Benefits JML Offer

25 days' holiday a year

Employee Assistance Programme

Contributory Pension Scheme after 3 months of service

management of amazon seller central account