eCommerce Coordinator

Warner Music Inc.; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic team at a leading music company as an eCommerce Coordinator. This role offers a unique opportunity to be part of the exciting intersection of music and eCommerce. You'll collaborate with various teams to ensure successful artist merchandise launches and enhance the fan experience. Ideal candidates will thrive in a fast-paced environment, possess strong organisational skills, and have a passion for music. This position is perfect for those looking to grow within the music industry while being part of a diverse and inclusive workplace. If you're ready to make an impact in the world of music eCommerce, this is the role for you!

Qualifications

• Strong organisation and communication skills are essential.
• Experience with eCommerce operations is a plus.

Responsibilities

• Coordinate artist merchandise launches and campaigns.
• Support eCommerce operations and report sales analytics.
• Create promotional assets using Photoshop.

Skills

Organisation

Communication

Project Management

Attention to Detail

Photoshop

eCommerce Knowledge

Customer Service

Tools

Shopify

Analytics Tools

Job description

Job Title: eCommerce Coordinator

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:

• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sex or sexual orientation, race, ethnicity, religion or belief, disability, and any other protected characteristic or identity.

A little bit about our team:

eCommerce (D2C) solutions are one of the fastest-growing and most exciting routes to market for artists and record companies. The ability to connect with fans directly via multiple touchpoints has become the norm for music consumption, eCommerce is one of the key touchpoints between artist and fan.

As eCommerce Coordinator, you will be a key part of our global business, positioned within our European eCommerce team in the London office. You’ll be assisting store and operations managers with a wide variety of tasks and projects.

We’re looking for candidates with an appetite to learn all about music & merchandise eCommerce. You’ll need to be organised, quick to learn, and able to prioritise your workload while being completely comfortable in a fast-paced environment. A passion for music is a big plus.

Your role:

You’ll be part of the end-to-end eCommerce team, working with eCommerce team members and wider departments to set up and coordinate artist music and merchandise launches. Working with the team, you will be a vital part of all campaigns and promotions, giving the best possible purchase experience for fans worldwide while ensuring commercial success.

Here you’ll get to:

• Gather artist campaign information, validate, and deliver to key stakeholders within the UK company, associated departments & international partners.
• Support and work with the eCommerce Operations team to set up products, ensuring they are merchandised on stores appropriately.
• Assist with store campaign and promotion launches, troubleshooting and giving support if required.
• Report product sales and analytics back to store managers & the wider team, keeping associated trackers up to date.
• Work with our customer service team to ensure they have relevant information to answer queries effectively and maintain customer satisfaction.
• Use Photoshop to create assets for use on our stores - including product images, bundle images, and banners.
• Collaborate with the WMX Audience team to drive traffic to the stores, highlighting priority campaigns and incremental revenue opportunities.
• Identify the latest store offers launched by other record labels and fashion retailers to help inform future strategy.

About you:

• Strong organisation, communication, and project management skills.
• Strong attention to detail.
• Ability to pick up systems and processes quickly.
• The ability to manage multiple work streams and stakeholders across time zones.
• Work efficiently to meet deadlines.
• Thrive in a fast-paced environment.
• Ability to work in an open team environment.

We’d love it if you also had:

• Experience with product set up & eCommerce operational processes.
• Experience within an eCommerce company or service at any level.
• Working knowledge of Shopify eCommerce platform.
• Photoshop experience desirable.
• An active interest in music and the wider industry.

About us:

As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics