Ecommerce Account Manager

Nigel Wright Group; North East; On-site; GBP 32,000 - 52,000; Full time

Job summary

Nigel Wright Group in the United Kingdom is supporting a fast-growing ecommerce business to recruit an eCommerce Account Manager. You will manage a portfolio of brand partners across Amazon, eBay and other marketplaces, driving sales growth and operational excellence.

This role blends relationship management with trading and hands-on execution, including listing optimisations, promotions, stock planning and performance reporting.

Qualifications

• 3-5 years of experience in an ecommerce, client services or agency account manager role.
• Experience working within ecommerce or marketplace environments.
• Exposure to platforms like Amazon or eBay.

Responsibilities

• Acting as the main point of contact for brand partners, building strong relationships.
• Managing listings, pricing, stock and availability to optimise sales and margin.
• Planning and executing promotions across marketplaces.
• Supporting product launches and ensuring listings are accurate and optimised.
• Analysing performance data (sales, margin, conversion, stock) and making recommendations.
• Delivering regular reports and insights to both internal stakeholders and clients.
• Working closely with internal teams to ensure smooth campaign and operational delivery.
• Supporting stock flow and maintaining healthy stock turn.

Skills

Marketplace experience

Client services

Data reporting

Attention to detail

Tools

Amazon Seller Central

eBay seller tools

Job description

The Business:

I am working with a fast-growing ecommerce business that's looking to bring in an eCommerce Account Manager to support the growth of key brand partners across major online marketplaces.

This is a brilliant opportunity for someone with marketplace experience or client services, who enjoys a mix of account management, trading, and hands-on execution within a fast-paced environment.

The Role:

You'll manage a portfolio of brand partners, driving performance across platforms like Amazon, eBay and other marketplaces. This role sits at the heart of the commercial team, balancing relationship management with trading and operational delivery.

• Acting as the main point of contact for your brand partners, building strong relationships
• Managing listings, pricing, stock and availability to optimise sales and margin
• Planning and executing promotions across marketplaces
• Supporting product launches and ensuring listings are accurate and optimised
• Analysing performance data (sales, margin, conversion, stock) and making recommendations
• Delivering regular reports and insights to both internal stakeholders and clients
• Working closely with internal teams to ensure smooth campaign and operational delivery
• Supporting stock flow and maintaining healthy stock turn

The Person:

• 3-5 years of experience in an ecommerce, client services or agency account manager role
• Experience working within ecommerce or marketplace environments
• Exposure to platforms like Amazon or eBay
• Strong organisational skills and attention to detail
• Commercial mindset with an interest in trading and performance
• Confident working with data and reporting
• Great communication skills and ability to manage client relationships
• This is a role for some who loves diversity in their role, 'rolling up their sleeves' and supporting cross-functionally and someone that is keen to grow and develop within a fast-paced organisation.