Account Handler (Commercial)

National center for contemporary art, Moscow; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance broking group in Newcastle is seeking a motivated Account Handler to manage their General Commercial Insurance portfolio. The role involves handling renewals, new business, and ensuring compliance with regulations. The ideal candidate will have a strong insurance background and excellent communication skills, with opportunities for career progression and professional development.

Benefits

27 days annual leave plus bank holidays

5% employer pension contributions

Flexible benefits options

Group Life Assurance

Paid maternity, paternity, and adoption leave

Support for professional qualifications

Discounts on cinema tickets and dining

Holiday purchase scheme

Qualifications

• Experience in Commercial insurance is essential.
• Strong customer service skills and excellent telephone manner.

Responsibilities

• Handle renewals, retention, and new business for General Commercial Insurance.
• Identify cross-selling and up-selling opportunities.
• Ensure compliance with internal procedures and external regulations.

Skills

Communication

Customer Service

Networking

Multitasking

Initiative

Education

Cert CII

Tools

Acturis

Job description

A fantastic opportunity to join a small but high performing team, with true exposure to a variety of Commercial clients. Competitive salary + benefits package on offer, as well as career progression.

The role

Responsibilities

We are now looking for a motivated & experienced Account Handler (Commercial) to join us here at the Jensten Group. Based in our Newcastle office and reporting to the Branch Manager, the main purpose of the role is to focus on our General Commercial Insurance book of business, including Property and SMEs, mainly handling MTAs, renewals, retention, and new business. Key responsibilities include:

• Offering and presenting insurance solutions, including policies and risk management options, to secure renewals and new business. Communicating regularly with colleagues and managers to address concerns and propose solutions.
• Identifying and pursuing cross-selling and up-selling opportunities. Utilizing all leads provided and developing new ways to increase quote volume.
• Achieving or exceeding targets for quotes, sales, and income from various marketing sources, including personal prospecting.
• Understanding clients' business operations, opportunities, risks, and risk management approaches.
• Ensuring compliance with internal procedures, customer service standards, and external regulations like FCA.

About You

The ideal candidate will have excellent communication and written skills, with a keen eye for detail. You should be eager to develop professionally, with opportunities for career progression, training, and industry development. You will likely have:

• An insurance background, especially in Commercial insurance (essential).
• Relevant qualifications such as Cert CII or working towards them (preferable).
• Strong customer service skills.
• An excellent telephone manner and ability to network and build relationships.
• A drive and passion for learning and development in insurance.
• Experience in a similar role, working with insurers and clients.
• Initiative and multitasking skills, with the ability to update systems and manage admin efficiently.
• Knowledge and experience with Acturis systems (preferable).

Rewards & Benefits

Joining us offers a supportive culture and attractive rewards, including:

• A competitive salary with annual reviews and bonuses.
• 27 days annual leave plus bank holidays, including days off for your birthday and a religious holiday of your choice.
• Auto-enrolled into our pension scheme with 5% employer contributions.
• Flexible benefits options tailored to your needs.
• Group Life Assurance (4x salary).
• Fully paid maternity, paternity, and adoption leave for three months.
• Support for professional qualifications relevant to your role and career.
• Discounts on cinema tickets, dining, luxury items, and more.
• Holiday purchase scheme allowing up to 5 additional days annually.

About Us

Founded in 2018, Jensten is one of the UK's largest independent broking groups, placing over £650m GWP. We grow organically and through acquisitions, operating across retail insurance, Lloyd's, London Market, and underwriting sectors. We aim to be a balanced mix of scale, ambition, expertise, and a strong culture focused on client service and innovation. Join us to be part of a dynamic team committed to excellence in insurance distribution, fostering a culture of listening, acting, and continuous growth.