Outbound Customer Service Advisor

TN United Kingdom; Sunderland; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading veterinary charity as an Outbound Customer Service Advisor in Sunderland. This role focuses on engaging customers and promoting services that improve the lives of pets. Ideal candidates are confident, motivated, and possess excellent communication skills. Enjoy a supportive work environment with benefits like a 35-hour workweek, 25 days holiday, and career development opportunities.

Benefits

35-hour workweek

25 days holiday

Career development opportunities

Paid holidays

Life assurance

Social groups

Free parking

Qualifications

• Experience in outbound customer service.
• Excellent communication skills.

Responsibilities

• Handling outbound calls to clients and supporters.
• Promoting new products and services.

Skills

Communication

Customer Service

Job description

**Job Title:** Outbound Customer Service Advisor, Sunderland

Client:

PDSA

Location:

Sunderland, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

788b158f6626

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Are you engaging, dedicated, motivated, and passionate about delivering quality? If so, we want you to join our team.

This role involves promoting new products and services to add value to our customers, making a real difference in the lives of People and their Pets.

We are the UK’s leading Veterinary Charity, relying on public funds to help sick and injured pets.

We are looking for positive, confident, hardworking team players with a professional and enthusiastic attitude, who can make customers feel appreciated and build rapport.

The role involves handling outbound calls to supporters, clients, retail customers, and the general public to inspire and engage, while achieving campaign targets.

Benefits include a 35-hour workweek, 25 days holiday, career development opportunities, paid holidays, life assurance, social groups, free parking, and more.

Ideal candidates should have excellent communication skills, experience in outbound customer service, and a drive to succeed.

About PDSA:

As the UK’s leading veterinary charity, with 48 Pet Hospitals and over 380 Pet Practices, we improve pets’ lives through prevention, education, and treatment, performing 2.7 million treatments annually on 470,000 pets.

We foster a culture of diversity and inclusion and support flexible working arrangements.

The closing date may be brought forward if sufficient candidates apply. PDSA is an equal opportunities employer and encourages applications from all qualified candidates.