Eccomerce Customer Service Advisor

Confidential; Wakefield; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Excellent offices

Huge discounts on products

Overtime paid at time and a half

Great team culture

Job summary

Michael Page is recruiting an Ecommerce Customer Service Advisor in Wakefield to support customers through their order journey from start to finish. You will handle queries across marketplace platforms, social media, live chat and telephone, working closely with supply chain and warehouse to ensure a smooth process for each client and the best experience.

This permanent role offers a busy, fast-paced environment, with hybrid working and excellent progression opportunities along with a good

Qualifications

• Experience in ecommerce operations and customer service.
• Zendesk knowledge is desirable.
• Experience using Amazon and marketplace platforms.
• Strong verbal and written communication.
• Team player in a busy environment.

Responsibilities

• Support customers through their order journey from start to finish.
• Handle queries across marketplace platforms, social media, live chat and phone.
• Collaborate with supply chain and warehouse to ensure a smooth process.
• Help improve service delivery and customer satisfaction.

Skills

Ecommerce experience

Zendesk knowledge

Marketplace platforms

Excellent communication

Team player

Fast-paced environment

Job description

Client Details

Michael Page have partnered with a reputable and progressive retail business in Wakefield to recruit for an Ecommerce Customer Service Advisor to join the team asap on a permanent basis due to expansion.

This would be an exceptional opportunity for someone experienced within an Ecommerce function looking to join a company that have an excellent name within their market and are industry leaders within their sector!

Description

As a Ecommerce Customer Service Advisor you will be working with clients and supporting with their order journey from start to finish.

This will be an extremely varied fast paced role and will be supporting with queries over marketplace platforms, social media, livechat and over the telephone.

You will be working closely with supply chain, warehouse and other members of the business to ensure a seamless process for each client and the best experience is provided!

Will be heavily involved with improving service delivery and upholding customer satisfaction.

If you would like to join a business that put their customers and employees at the forefront and offer excellent progression.

Profile

• Previous ecommerce experience
• Knowledge of zendesk desirable
• Experienced using amazon and marketplace platforms
• Able to hit the ground running and work in a busy fast paced environment
• Excellent communication skills verbal and written
• A good team player

Job Offer

Salary of up to £30000 dependent on experience

• reputable and progressive retail organisation in Wakefield
• exciting time to join the business
• good benefits package
• hybrid working
• easy accessible location
• free parking
• excellent offices and environment
• huge discounts off all product range
• overtime available paid at time and a half
• lovely team and culture