Customer Advisor

TN United Kingdom; Hitchin; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company as a Customer Advisor, where you'll assist customers and promote in-store offers. This role offers competitive hourly pay, comprehensive training, and numerous employee benefits, including discounts and a retirement savings plan. Ideal for those seeking a rewarding career in retail.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Excel in a fast-paced, varied environment.
• Enjoy working as part of a team.
• Understand the importance of customer interactions.

Responsibilities

• Assist customers and provide product advice.
• Manage product displays and ensure store cleanliness.
• Collaborate with team members for a great shopping experience.

Skills

Effective Communication

Teamwork

Customer Care

Job description

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The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. You will also:

1. Help our customers and put them at ease by listening, answering questions, giving advice on our products, recommending items, or offering a basket—these small things make a big difference.
2. Promote our in-store offers and schemes by sharing information with customers.
3. Ensure the store runs smoothly by managing product displays, providing excellent service at the tills, or assisting with stock in the stock rooms.
4. Work collaboratively with team members to provide a great shopping experience, maintaining a clean and presentable store.
5. You will receive award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed:

1. Full training is provided; we are looking for people who:
2. Excel in a fast-paced, varied environment.
3. Communicate and listen effectively.
4. Enjoy working as part of a team and promoting collaboration.
5. Understand that small gestures make a big difference in customer interactions.
6. Want to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

These are desirable but not essential skills or experience:

• Experience providing customer care and delivering excellent service (not essential).

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We offer a range of benefits to suit you. Find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive workplace for all. Together, we change for the better.

What's next?

If your application is successful, you will be invited for an in-store interview within 14 days.

For full-time roles, we are open to discussing part-time and job share options. We also provide reasonable adjustments during the application and interview process to support your needs.