Head of Operations Transformation

Linklaters; City Of London; Hybrid; GBP 100,000 - 150,000; Full time

Job summary

A leading global law firm is seeking a Head of Operations Transformation to enhance service quality and efficiency across its global Operations function. The role involves leading complex transformation initiatives, optimizing processes, and driving impactful change. The firm promotes a diverse and inclusive environment and offers a hybrid working model along with a range of benefits.

Benefits

Private Medical Insurance

Free in-house fitness centre

Subsidised health club memberships

Free onsite GP service

Pension options

Income protection

Electric car schemes

Additional holiday leave

Qualifications

• 10+ years' experience in leading transformation initiatives.
• Proven success in delivering impactful change in workplace operations.

Responsibilities

• Lead the strategic transformation of global Operations function.
• Evaluate and implement operational models across regions.
• Define and track KPIs to measure operational performance.

Skills

Leadership

Change Management

Stakeholder Engagement

Job description

Linklaters is a global law firm, with 31 offices in 21 countries worldwide. We are one of The Times' Top 50 Employers for Women, a Working Families Top 30 employer, recognised by Stonewall as the leading employer for LGBTQ+ inclusion, and by the Social Mobility Employer Index as a top employer for advancing social mobility.

We love hearing from anyone who is enthusiastic about changing the Legal industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Linklaters, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Head of Operations Transformation - The role:

The Head of Operations Transformation will lead the strategic transformation of Linklaters' global Operations function. This critical role focuses on enhancing service quality, efficiency, and consistency across regions through optimised processes, innovative service delivery models, and smart use of technology.

You will be expected to:

• Evaluate current operational models and implement globally aligned, standardised approaches.
• Establish frameworks and governance structures to manage global operations projects effectively.
• Champion front-of-house and employee experience initiatives, setting global standards across all locations.
• Develop and optimise operational tools and processes to ensure consistency and an improved user experience.
• Define, implement, and track KPIs and success metrics to measure and improve operational performance.
• Monitor progress, report value delivered (e.g., cost savings, efficiency gains), and adapt transformation strategies as needed.
• Partner with senior leaders to align transformation objectives, share best practices, and ensure effective localised delivery.

Head of Operations Transformation - What we're looking for:

• 10+ years' experience leading complex, cross-functional transformation initiatives in a global, matrixed organisation.
• Solid understanding of operational models, service design, and process optimisation across multiple regions.
• Proven success in delivering impactful change in areas such as workplace operations, facilities, service delivery, and employee and visitor experience.
• Strong ability to align transformation strategies with business objectives and lead effectively in ambiguous and evolving environments.
• Demonstrated success in engaging senior stakeholders, managing cross-functional teams, and driving large-scale cultural and behavioural change.
• Adept at implementing governance frameworks, KPIs, and tools to ensure accountability and track outcomes.

Head of Operations Transformation - What's on offer:

This role is based at the Linklaters London office with a hybrid working model available.

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

Health & Wellbeing

• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services.

Family & Lifestyle

• Electric car and cycle to work schemes.
• Emergency family care
• Additional holiday/birthday leave.
• Maternity/paternity/shared parental leave.
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks)