Retail Product Administrator & Customer Service

TN United Kingdom; England; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in the equestrian and country lifestyle sector is looking for a Retail Product Administrator & Customer Service Assistant. This dynamic role involves managing stock, maintaining product listings, and providing exceptional customer service both in-store and online. If you have a passion for the equestrian lifestyle and strong organisational skills, this full-time position offers a chance to thrive in a supportive environment while contributing to a well-loved retail brand. Join a team that values quality and customer satisfaction, and make a meaningful impact in the retail space.

Qualifications

• Strong organisational skills and attention to detail are essential.
• Excellent communication skills, both written and verbal, are required.

Responsibilities

• Manage stock deliveries and oversee product journey.
• Handle customer queries and advise on products and sizing.

Skills

Organisational Skills

Communication Skills

EPOS Systems Familiarity

E-commerce Platforms Knowledge

Proactivity

Tools

Shopify

WooCommerce

Job description

Retail Product Administrator & Customer Service, Wiltshire

Client: Wadswick Country Store

Location: Wiltshire, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 89abd3294588

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Retail Product Administrator & Customer Service

At Wadswick Country Store, we offer a curated selection of premium equestrian items and luxury country clothing designed to combine style, comfort, and functionality. We are seeking a well-organised and customer-focused Retail Product Administrator & Customer Service Assistant to join our team.

The role supports the smooth operation of our busy retail and online store, specialising in the Country lifestyle and Equestrian retail sector. Responsibilities include managing stock from purchase to delivery, maintaining product listings, creating social media content, and providing excellent customer service both in-store and online.

Key Responsibilities:

1. Stock Management: Manage stock deliveries, check delivery notes, oversee product journey, and update stock on EPOS and online platforms.
2. Product & Brand Knowledge: Act as a product and brand expert, attend training and buying meetings to stay updated.
3. Customer Service: Handle customer queries, process orders, and advise on products and sizing.
4. Collaboration & Communication: Liaise with suppliers, buying, and marketing teams, and contribute feedback.

Skills & Experience:

• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Passion for the equestrian and/or country lifestyle markets.
• Familiarity with EPOS systems and e-commerce platforms (e.g., Shopify, WooCommerce).
• Resilient, proactive, and able to use own initiative.
• This is a full-time role with some weekend work to support busy periods.