Key Account Executive

TN United Kingdom; Redditch; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Key Account Executive to join their collaborative sales team. This role offers the chance to take ownership of customer enquiries, manage sales orders, and ensure data accuracy, all while supporting key clients in the industrial sector. The ideal candidate will thrive in a fast-paced environment, leveraging their internal sales experience and strong communication skills to foster relationships and drive operational success. If you're proactive and ready to make an impact, this is the perfect opportunity for you.

Qualifications

• 3+ years of experience in internal sales or account coordination.
• Relevant qualification (CIPS or IoSCM Level 3+) preferred.

Responsibilities

• Handle customer enquiries and process sales orders.
• Maintain client-specific e-commerce platforms and master data.
• Collaborate with internal teams for pricing and item records.

Skills

Internal Sales

Account Coordination

Customer Service

Problem-Solving

Communication Skills

Education

CIPS or IoSCM Level 3+

Tools

Microsoft Office

SAP

Job description

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We are currently looking for an Key Account Executive who thrives in a fast-paced, collaborative sales environment. The successful candidate will take ownership of front-line sales enquiries, order processing, and master data accuracy – supporting key clients and contributing to the smooth running of commercial operations.

This is an exciting opportunity for someone with a strong background in internal sales, key account coordination, or similar, particularly within the industrial or electrical products space.

Key Responsibilities

Handle front-line customer enquiries, including:

Price and delivery guidance

Offering stocked alternatives

Process and manage sales orders from start to completion

Review and release supporting documentation (technical sheets, certifications, schedules, etc.)

Maintain client-specific e-commerce platforms (where applicable)

Support contract order processing (with relevant training/experience)

Ensure accurate and up-to-date client and product master data

Maintain business partner remarks, pricing, catalogue numbers, and logistical details

Collaborate closely with internal teams to maintain item records and pricing data

Develop and maintain strong working relationships with both clients and colleagues

Provide support and guidance to peers where needed

Assist with client visits and review meetings

The Ideal Candidate Will Have:

A relevant qualification (CIPS or IoSCM Level 3+) or experience in a similar role.

3+ years of experience in a similar role (internal sales, order management, account coordination)

Strong written and verbal communication skills

A calm, professional approach under pressure

A proactive, problem-solving mindset with a customer service focus

Good working knowledge of Microsoft Office (SAP experience is a plus)