Receptionist

LGH Hotels Management Ltd; Brentwood; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking company in the hospitality industry as a Hotel Receptionist, where your passion for exceptional guest experiences will shine. Be the welcoming face of the hotel, ensuring every guest feels valued and cared for. In this dynamic environment, you'll play a crucial role in creating lasting impressions while thriving in a supportive team. With numerous benefits, including employee discounts and wellness support, this is an exciting opportunity to build your career in a growing hotel portfolio. If you are enthusiastic and ready to make a difference, we want to hear from you!

Benefits

Employee Discounts

Access to IHG Employee Room Benefit

Shopping Discounts

Eye Care

Free Legal & Money Advice

Counseling Sessions

Hospital & Death Benefit Plans

Cycle to Work Scheme

Free Meals on Duty

Free Parking

Qualifications

• Strong written and verbal communication skills are essential.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable with technology and hotel reservation systems.

Responsibilities

• Welcome guests warmly and ensure a seamless check-in process.
• Assist guests with queries to make their experience memorable.
• Manage incoming calls and provide information about the hotel.

Skills

Communication Skills

Multitasking

Customer Service

Attention to Detail

Tech Savvy

Tools

Hotel Reservation Systems

Job description

Holiday Inn Brentwood M25, Jct.28

Check out the hotel on our virtual tour!

The Opportunity

Are you passionate about hospitality and providing exceptional guest experiences? We're looking for an enthusiastic and welcoming individual to join our team as a Hotel Receptionist.

What You'll Do

1. Welcome with Warmth: Be the first point of contact for guests, providing a warm and friendly welcome and ensuring a seamless check-in process.
2. Assist with Care: Help guests throughout their stay with any queries or requests, making their experience memorable.
3. Handle Communications: Manage incoming calls, make reservations, and provide guests with information about the hotel and local area.

Why Join Us

1. Be the First Impression: Play a crucial role in creating lasting impressions and exceptional guest experiences.
2. Dynamic Environment: Thrive in a supportive setting where your contributions are valued.

If you have a passion for hospitality and the desire to deliver exceptional guest experiences, we would love to hear from you! Apply now and be the welcoming face of our hotel.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

The Ideal Candidate

1. Excellent Communicator: Possess strong written and verbal communication skills.
2. Multitasker Extraordinaire: Able to multitask and prioritize effectively in a fast-paced environment.
3. Tech-Savvy: Comfortable operating hotel reservation systems and computer literate.
4. Detail-Oriented: Have a high level of attention to detail and a positive, professional attitude.

Hotel

With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at ‘Marcos.’ The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine.

Marco’s Italian features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant’s ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests.

We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.