Endoscopy Ward Clerk (Band 2)

Airedale NHS Foundation Trust; Long Lee; On-site; GBP 10,000 - 13,000; Part time

Job summary

A leading healthcare organization is seeking a part-time clerical support staff member to assist with ward-based administrative tasks. The role involves managing communications, maintaining patient records, and ensuring confidentiality. Ideal candidates should possess strong communication skills and a willingness to learn. Join a team dedicated to providing high-quality care and support within the NHS framework.

Qualifications

• Experience in an office environment.
• Willingness to undergo further training.

Responsibilities

• Handle telephone calls and face-to-face enquiries.
• Book appointments on the hospital patient administration system.
• Record all ward attendances by patients.

Skills

Communication

Teamwork

Confidentiality

Education

GCSE English and Maths

Tools

Microsoft Excel

Microsoft Access

Job description

Job Overview

Part time 18.5 hours per week

We are looking for an enthusiastic person to provide an efficient and high-quality ward-based clerical service supporting the staff responsible for inpatient care. Emphasis should be placed on confidentiality and efficiency; remaining calm, courteous, and professional at all times.

Main duties of the job

1. Handle telephone calls and face-to-face enquiries from relatives, hospital staff, and members of the public.
2. Use computer skills and other clerical activities to perform procedures for admission, discharge, and transfer.
3. Be responsible for any information entered onto the computer while carrying out duties required by the Trust.
4. Ensure all case notes are kept in good condition according to trust procedures.
5. Keep notes tidy at all times and photocopy relevant Trust documentation for ward use.
6. File investigation results and other documentation in patients’ case notes following Trust policy.
7. Record all ward attendances by patients following strict procedural guidelines.
8. Book appointments on the hospital patient administration system as required.
9. Undertake mandatory training annually.
10. Attend annual staff development reviews to identify and plan training and development needs.
11. Ensure regular attendance at team meetings.
12. Manage email correspondence daily.
13. Maintain stationery levels for ward use.
14. Collate patient information as per Trust policy.
15. Record statistical data as required.
16. Maintain good relationships, communication, and teamwork within the ward/department.

Working for our organisation

We innovate in service provision and are a national centre for telemedicine, introducing telehealth to the UK offender healthcare sector and providing services to patients in care homes. We are supported by 400 volunteers and have strong links with Bradford University, Craven College, and Leeds City College to inspire future healthcare workers. We seek staff who embody our ‘Right Care’ behaviours of compassion, commitment to quality, and teamwork to make these values part of our DNA.

Detailed Job Description and Main Responsibilities

For further details, please see the attached job description and person specification.

Person Specification

Qualifications

Essential:

• GCSE English and Maths (Pass) or equivalent
• Willingness to undergo further training and development

Desirable:

• ECDL/CLAIT qualifications
• OCR/RSA II Word Processing

Experience

Essential:

• Experience in an office environment
• Experience with computerised systems

Desirable:

• Experience with Microsoft Excel and Access
• Experience in Medical Records and working with medical case notes

Knowledge

Essential:

• Knowledge of administration systems
• Experience working with the public
• Reception and clerical duties
• Understanding of confidentiality and NHS constitution

Desirable:

• Experience working for the NHS
• Accessing information via Intranet/Internet
• Knowledge of Patient Administration Systems (PAS)
• Knowledge of medical terminology