Contact Centre Operator

Derby College; Derby; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity at Derby College for a Contact Centre Operator at the Roundhouse campus. This role is essential for supporting students, providing high-quality service in a fast-paced environment. Full training will be provided, and candidates with a passion for customer service are encouraged to apply.

Benefits

34 days holiday (including bank holidays)

Membership of Local Government Pension Scheme

Discount at onsite nursery

TOTUM discount card

Discounts on railway tickets

Free Microsoft Office and OneDrive storage

Discount on treatments at onsite salon

Continuous development opportunities

Qualifications

• Experience in a college environment or contact centre preferred.
• Essential skills and passion to excel in the role.
• Full training provided.

Responsibilities

• Provide information, advice, and guidance on college services.
• Work in a fast-paced, customer-focused environment.
• Handle inquiries via email, telephone, and web.

Skills

Customer Service

Communication

Problem Solving

Job description

Proposed Interview date:

2nd and 3rd June

Optimistic - Equity - Kindness - Innovation – Collaboration

An exciting opportunity has arisen to join our Student Services team as a Contact Centre Operator at our incredible Roundhouse campus. If you would like to visit the site and meet the team before applying, please reach out to us at [e-mail].

The Opportunity

This role is vital to the College and the students that we support. You will be providing information, advice, and guidance on college services and products, and full training will be provided. You will work in a fast-paced, customer-focused environment, providing high-quality service to a diverse range of enquirers via email, telephone, and web inquiries.

For a full explanation of the roles and responsibilities, please click here.

About You

If you have experience working in a college environment or a contact centre, that's fantastic! If not, that's perfectly fine too. If you have the essential skills and passion to excel in this role, we will provide the necessary training.

For a full explanation of the Person Specification, please click here.

The Benefits

• 34 days holiday (including 8 bank holidays and 6 closure days)
• Membership of the Local Government Pension Scheme with a 20.5% employer contribution
• Discount at our Ofsted-rated ‘Outstanding’ onsite Little Explorers Nursery
• TOTUM discount card (also known as NUS/Student Discount Card) / discounted Tastecard
• Discounts on East Midlands Railway Annual Season Tickets
• Microsoft Office for free with 1TB of OneDrive cloud storage
• Discount on treatments at SENSI, our onsite salon at the Roundhouse
• Services from Flint Bishop Solicitors – free will writing, a 1-hour free consultation with the family department, 10% discount on conveyancing services
• Continuous development and progression opportunities

If you require visa sponsorship

Please note that this role is ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. Applications are welcome from candidates who do not currently have the right to work in the UK but would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.

Diversity, Inclusion, and Belonging

We are committed to creating an inclusive workplace that promotes and values diversity. We welcome all talent regardless of age, disability, neurodivergence, sex, gender identity and expression, race, ethnicity, religion, belief, sexual orientation, or other personal circumstances. Our policies and procedures ensure all applicants are treated fairly during recruitment.

If you have questions about the recruitment process, reasonable adjustments, or the role, please contact us at [e-mail].

Safeguarding statement

DCG is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This position is exempt from the Rehabilitation of Offenders Act 1974, and successful applicants will undergo an enhanced DBS check. An online search of the preferred candidate will be conducted to identify any publicly available incidents or issues that the college may need to explore further. It is an offense to apply for this position if you are barred from engaging in regulated activity relevant to children.

Recruitment Agencies

We work with a trusted PSL of partners and do not accept unsolicited CVs or candidate introductions from agencies not on this list.