Contact Centre (Telesales) Operative

Countryside Partnerships PLC; Stafford; Hybrid; GBP 20,000 - 30,000; Part time

Job summary

An exciting opportunity awaits as a Contact Centre Operative within a leading provider of affordable homes. This role focuses on enhancing customer satisfaction through timely responses to inquiries and supporting sales teams to optimize their efficiency. With a commitment to integrity and quality, this company fosters a culture of respect and inclusion, making it an ideal environment to grow your career. Enjoy flexible working arrangements and a comprehensive benefits package, including generous holiday allowances and a robust pension scheme. Join this forward-thinking organization and contribute to building sustainable communities while advancing your professional journey.

Benefits

28 days holiday plus bank holidays

Pension scheme with employer contributions

Paid volunteer days

Agile working options

Qualifications

• Experience in customer service roles is preferred.
• Strong communication skills to handle customer inquiries.

Responsibilities

• Respond to customer inquiries efficiently to enhance satisfaction.
• Support sales consultants by booking viewing appointments.

Skills

Customer Service

Communication Skills

Time Management

Sales Support

Education

High School Diploma

Job description

We have an exciting opportunity for Contact Centre Operatives to join our team within Vistry Services Division, across various locations with your local office being Stafford. As our Contact Centre Operatives, you will improve the way the Division/region deals with incoming customer enquiries and deliver greater customer satisfaction by responding in a timely and efficient manner. You will support the Sales Consultants by booking viewing appointments and assist the sales and marketing teams to maximize the efficiency of sales consultants’ time so they can focus on qualified leads.

This role will be worked on a rota basis from Monday to Sunday, with core hours from 10am to 8pm. We are also willing to consider part-time hours and job share prospects, and are pleased to confirm this role can accommodate agile working once full training in the office has been undertaken.

Finally, let’s tell you a bit more about us...

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process.

Benefits

Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions are available.

With 2 paid volunteer days a year, you can give back to communities and charities.

Agile Working

Offers a flexible way of working.

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realize your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.