Property Counter Fraud Investigator

TN United Kingdom; Norwich; On-site; GBP 30,000; Full time

Job summary

A leading company is seeking a Property Counter Fraud Investigator in Norwich. This role involves investigating fraudulent property claims, managing a caseload, and ensuring genuine claims are settled swiftly. Ideal candidates will have experience in insurance or fraud prevention and possess strong analytical and communication skills.

Benefits

Bonus opportunity - 6% of annual salary

Generous pension scheme - Aviva contributes up to 14%

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares per year

Outstandingly supportive policies including parental leave

Flexible benefits including cycle to work

3 paid volunteering days

Well-being support and tools

Qualifications

• Experience in insurance claims or fraud investigation.
• Strong analytical and decision-making skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Identify and investigate potentially fraudulent property claims.
• Conduct thorough investigations and review cases.
• Liaise with customers and third parties.

Skills

Analytical skills

Decision-making skills

Communication skills

Caseload management

Knowledge of UK fraud legislation

Job description

Social network you want to login/join with:

Property Counter Fraud Investigator, Norwich

Client: Aviva

Location: Norwich

Job Category: Other

EU work permit required: Yes

Job Reference: 46c5d34c368f

Job Views: 1

Posted: 19.05.2025

Expiry Date: 03.07.2025

Job Description:

Salary – Up to £30,000

Are you someone who thrives on uncovering the truth, investigating claims, and engaging with customers and third parties? If you have experience in insurance, fraud prevention, or investigative roles, we’d love to hear from you!

A bit about the job:

As a Counter Fraud Investigator, you will play a key role in identifying and investigating potentially fraudulent property claims. You’ll be responsible for reviewing cases referred from various sources, conducting thorough investigations, and ensuring that genuine claims are settled swiftly.

This role requires excellent communication skills as you will liaise with customers and third parties while managing your own caseload of active investigations. You’ll need to use initiative, make quick decisions when necessary, and balance working independently with collaborating as part of a team.

Skills and experience we’re looking for:

• Experience in insurance claims, fraud investigation, or a related field.
• Strong analytical and decision-making skills.
• Excellent written and verbal communication abilities.
• Ability to manage a personal caseload and prioritise effectively.
• Knowledge of UK fraud legislation, including The Fraud Act 2006 (desirable but not essential).

What you’ll get for this role:

• Salary – Up to £30,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary, actual amount depends on your performance and Aviva’s
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Outstandingly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your well-being seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.