Product Specialist

JR United Kingdom; Reading; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the engineering sector is seeking a Product Specialist & Technical Service Engineer to enhance product development. The role involves collaboration with Sales, Marketing, and R&D teams to ensure products meet customer expectations. Responsibilities include creating technical documentation, representing the company at events, and providing expert customer support. Ideal candidates will have a background in engineering and strong communication skills.

Benefits

21 days of annual leave plus public holidays

Medical and dental coverage

Life insurance benefits

Company pension contribution of 3%

Qualifications

• Minimum three years of experience in technical service or product management.
• Master's degree preferred.

Responsibilities

• Create and maintain technical documentation and support materials.
• Collaborate with sales on proposals and product promotion.
• Serve as technical lead on customer inquiries.

Skills

Communication

Problem Solving

Collaboration

Education

Bachelor's degree in Material Science

Bachelor's degree in Civil Engineering

Bachelor's degree in Geotechnical Engineering

Tools

Windows

Job description

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We are seeking a Product Specialist & Technical Service Engineer to play a pivotal role in our product development lifecycle, ensuring our offerings meet and exceed customer expectations. This position will collaborate closely with Sales, Marketing, and R&D teams to define product features, specifications, and requirements, aligning them with customer preferences and market trends.

Key Responsibilities

• Create, revise, and maintain comprehensive technical documentation, manuals, support materials, datasheets, and blog posts
• Collaborate with sales on developing complex proposals and promoting products
• Represent the company at national and international exhibitions, conferences, and trade shows
• Serve as technical lead on customer inquiries and issue resolution
• Provide expert advice to customers regarding product processing and properties
• Travel to customer sites within the UK and internationally for installation and training
• Define product features and specifications aligned with customer preferences
• Conduct thorough testing of software and firmware to ensure seamless hardware integration
• Collaborate with development teams on test plans and procedures
• Identify technical opportunities for mutual growth

Requirements

• Bachelor's degree (BSc) in Material Science, Civil Engineering, Geotechnical Engineering, or related field (Master's degree preferred)
• Minimum three years of proven experience in technical service or product management, ideally within technology or engineering sectors
• Basic understanding of Windows operating systems and software installation/troubleshooting
• Outstanding written and verbal communication skills
• Exceptional problem-solving abilities and attention to detail
• Demonstrated capability to work collaboratively with cross-functional teams
• Strong organizational skills with ability to prioritize and manage multiple tasks
• Willingness to continuously learn and adapt to new technologies
• 21 days of annual leave plus public holidays
• Medical and dental coverage
• Life insurance benefits (after 3 months of service)
• Company pension contribution of 3%

If you're passionate about engineering solutions and enjoy working in a dynamic, innovative environment, we'd love to hear from you!