Fire & Security Technician

City Facilities Management Holdings Ltd; South Cornelly; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company is seeking a CCTV Engineer to serve as a technical specialist for designated stores. The role involves maintenance and repairs of Fire, CCTV, EAS, and Access Control systems, ensuring compliance with safety standards and customer satisfaction. Candidates should possess GCSE level education and an Electrical Competency Qualification, with experience in CCTV systems and a strong focus on customer service.

Qualifications

• Experience with CCTV IP/analogue systems required.
• Knowledge of Fire alarm systems essential.
• IPAF license holder preferred.

Responsibilities

• Undertake maintenance and repairs in line with customer KPIs.
• Ensure all planned, reactive, and statutory works are completed.
• Respond promptly to service requests from the Helpdesk.

Skills

Communication

Customer-focused

Self-motivated

Electrical maintenance

CCTV systems

Fire alarm systems

Ability to work independently

Ability to work at heights

Education

GCSE level education

Electrical Competency Qualification (NVQ/City & Guilds)

Job description

Job Purpose:

To serve as the technical specialist for designated stores, responsible for first call response to Fire, CCTV, EAS, Access Control, PA, and Automatic Pedestrian Gates.

Key Accountabilities

1. Undertake maintenance and repairs in line with customer KPIs, including response, repair, first fix, and closure.
2. Ensure all planned, reactive, and statutory works assigned to a CCTV engineer are completed according to contractual obligations as outlined in the City FM Bookcase.
3. Complete PPM tasks within specified timescales, ensuring all paperwork is accurate and follows procedures and standards.
4. Respond promptly to service requests from the Helpdesk during working hours and on call; out-of-hours issues will be referred to specialists.
5. Identify non-repairable faults and propose corrective actions.
6. Order parts as needed, ensure prompt fitting upon delivery, and chase outstanding parts not received within 5 days.
7. Complete all required documentation to measure service performance and undertake surveys as requested.
8. Maintain regular communication with the Duty Manager during store visits, advising on repair and maintenance issues affecting store operations.
9. Ensure all tools and equipment are available and in good condition for maintenance and repairs.
10. Perform Fire PPM visits to BS5839 and ensure Fire alarm systems comply with standards, reporting defects as necessary.
11. Proficient in written and verbal communication, report writing, and record-keeping procedures.
12. Be aware of relevant regulations and codes of practice.
13. Notify the helpdesk of task completion and conditions.
14. Carry out surveys and prepare reports as directed.
15. Complete all work to high standards efficiently and cost-effectively, adhering to Health and Safety policies.
16. Complete tasks within designated timeframes to meet company and client satisfaction.
17. Attend training to keep skills up-to-date with technical and business developments.
18. Ensure all mandatory online training modules are completed.
19. Comply with Health and Safety at Work Act and company policies at all times.
20. Collaborate with colleagues to maintain quality standards.
21. Represent the company professionally and foster good relationships with clients and partners.
22. Follow any additional instructions from City Management.

Knowledge, Skills, and Abilities

• GCSE level education
• Electrical Competency Qualification (NVQ/City & Guilds)
• Experience with CCTV IP/analogue systems
• Knowledge of Fire alarm systems
• Proficient in PC use
• Ability to maintain and repair Fire, CCTV, and EAS systems (Sensormatic)
• Ability to work independently
• Good communication skills (written and verbal)
• Friendly and customer-focused manner
• Self-motivated
• Ability to work at heights and with ladders
• IPAF license holder
• Current driving license
• Ability to distinguish colours for electrical/electronic maintenance
• Willing to work flexible hours