Maintenance Controller

TN United Kingdom; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in fleet management is seeking a Maintenance Controller in Coventry. The role involves providing cost-effective maintenance solutions, managing vehicle repairs, and ensuring quality standards. Ideal candidates will have experience in fleet management and strong negotiation skills. The position offers a comprehensive reward package including annual leave, pension scheme, and health benefits.

Benefits

25 days annual leave + bank holidays

Pension Scheme - Enhanced company contribution

Life Assurance

Health Shield Cash Plan

Employee Assistance Program

Enhanced Maternity Pay

Company Sick Pay

Service Awards

Qualifications

• Experience in fleet management or automotive roles.
• Knowledge of repair times and parts costs.

Responsibilities

• Provide cost-effective maintenance solutions daily.
• Resolve vehicle repairs and maintenance issues promptly.
• Collaborate with Technical Maintenance Controller.

Skills

Negotiation

Communication

Problem Solving

Attention to Detail

IT Literacy

Tools

Tableau

Excel

Job description

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Job Title:

Maintenance Controller

Location:

Coventry

Hours:

37.5 hours per week. Monday to Friday on a rota shift pattern between 07:00 to 17:00

Reward Package

• 25 days annual leave + bank holidays
• Pension Scheme - Enhanced company contribution
• Life Assurance
• Health Shield Cash Plan - Providing assistance and a contribution towards healthcare bills such as Dental, Optical, Physiotherapy, Chiropody, and Vaccinations for individuals and dependents.
• Employee Assistance Program
• Enhanced Maternity Pay after 1 year of service
• Company Sick Pay
• Service Awards

Company

At Fraikin, our vision is to enable the mobility of goods and people through fleet management services to deliver a better day. Our focus includes: Faster and agile fleet management, operational excellence, capturing long-term profitable customers, strengthening market leadership, and securing our people and assets.

Job Purpose Summary

The main purpose of this role is to provide cost-effective maintenance solutions daily, achieving maximum cost reductions, vehicle availability, and quality.

Job Specific Responsibilities and Accountabilities

• Experience as a Service Advisor or in Workshop Management.
• Identify costs and labour associated with repairs, ensuring efficient cost management.
• Resolve issues related to vehicle repairs and maintenance promptly, minimizing downtime and improving VOR performance.
• Understand fleet/vehicle management challenges, including maintenance schedules, repair times, and supplier interactions.
• Anticipate and address potential issues proactively using industry knowledge and experience.
• Collaborate with the Technical Maintenance Controller to deliver cost and service-effective maintenance solutions within budgets and KPIs.
• Coordinate with the Technical Maintenance Control Team to complete jobs.
• Escalate jobs beyond authority limits to a Technical Maintenance Controller.
• Ensure maintenance is cost-effective and quality standards are met by reviewing history and warranties.
• Monitor and report on customer VORs to proactively manage and minimize downtime.
• Check vehicle contracts for collection/delivery entitlements.
• Manage recharges by gathering necessary evidence and liaising with customers for purchase orders.
• Challenge all costs in line with RDA agreements.
• Monitor VOCs and maintain maintenance spend within budgets.
• Assist Coordinators/Supplier Advisors as needed.
• Authorize repairs after verifying vehicle history for warranties, reworks, recharges, or policies.
• Source parts to assist repairs and reduce downtime.
• Resolve supplier issues per RDA guidelines and build effective relationships.
• Coordinate with Regional Engineering Managers when necessary.
• Manage maintenance trends like warranty and component failure.
• Flag credits for supplier/manufacturer failures within the Fleet Management System.
• Manage vehicle downtime proactively in line with KPIs.
• Ensure recharge costs are properly accrued, coded, and communicated to customers, including full details and purchase order numbers.

Person Specification

• Negotiation and communication skills at all levels.
• IT literate, capable of producing reports in Tableau or Excel to monitor performance.
• Self-motivated with pride in completing tasks.
• Flexible problem-solving attitude.
• Confident interaction with customers and suppliers to build credibility.
• Excellent numeracy skills with attention to detail.
• Knowledge of repair times and parts costs.
• Experience in fleet management or automotive roles dealing with vehicles and third-party suppliers.
• Knowledge of Audatex and Body Shop repair processes.