Cloud Infrastructure Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Cloud Infrastructure Specialist to join their team in Basingstoke. The role involves training, monitoring customer incidents, and assisting with various cloud services. Ideal candidates should have a strong interest in cloud technologies and relevant certifications. The company offers a supportive environment with opportunities for growth and a comprehensive benefits package.

Benefits

26 days annual leave plus public holidays

Company-matched pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts through Telent Reward scheme

Ongoing development and support

Qualifications

• Experience in a medium to large support environment (IT Managed Service).
• Interest in Cloud technologies, including some Azure knowledge.

Responsibilities

• Train internal engineering staff and customers on products and solutions.
• Monitor customer incidents and report on nominated accounts.
• Assist with Proof of Concept (PoC) and lab testing.

Skills

Cloud technologies

Linux

Problem-solving

Communication

Education

MCSA: Microsoft Windows Server 2016 or above

VCP 6.x-DCV

Tools

Microsoft SQL Server 2016 or above

Microsoft Exchange Server 2016 or above

Microsoft System Configuration Manager

VMware vCloud Director

Job description

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Cloud Infrastructure Specialist (Previous Relevant Experience is Required), Basingstoke

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Client:

Telent

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers an excellent opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development as a Cloud Engineer through challenging projects.

The Cloud Engineer will develop and strengthen relationships with internal and external customers, providing proactive service and acting as a bridge between the engineering team and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams at Telent are dedicated to bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to innovate and develop networks and systems for millions. Your work will have a significant impact, helping to build and maintain the nation's critical infrastructure connected and protected 24/7.

Cloud Engineer - Responsibilities:

• Train internal engineering staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on nominated accounts.
• Highlight trends, security threats, or technical bulletins affecting customers.
• Manage documentation and technical information related to customer platforms and Telent Cloud Services.
• Follow internal and external processes regarding task allocation, completion, reporting, and change management.
• Assist with Proof of Concept (PoC), Type Approval activities, and lab testing.
• Create TA, POC, RFC, WI, and SoW documentation.
• Peer review engineering technical documentation.
• Assist or lead in pre-staging equipment for customer sites.
• Participate in customer meetings, support reviews, and incident reviews.
• Ensure accurate and timely timesheet submissions.
• Maintain relevant certifications and training aligned with role and business objectives.
• Complete and submit overtime and expenses accurately.
• Adhere to GDPR and security policies regarding sensitive data and security incidents.

Who you are:

The ideal candidate will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. You should have a strong work ethic, a can-do attitude, and experience in a medium to large support environment (IT Managed Service). Experience with On-premise Cloud Services is also desirable.

• VCP 6.x-DCV (Desirable)
• MCSA: Microsoft Windows Server 2016 or above
• Networking Concepts knowledge
• Microsoft SQL Server 2016 or above, especially clustering and availability groups
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016 or above
• VMware vCloud Director knowledge
• Leadership qualities and proactive approach
• Excellent work ethic, pride, and ownership
• Hands-on with relevant technology
• Collaborative with stakeholders and team members
• Continuous improvement mindset
• Strong communication skills
• Problem-solving passion
• Ability to work independently or in a team

What we offer:

At Telent, you will have opportunities to develop, learn new skills, and make an impact across sectors and roles. We are committed to an inclusive culture that values diversity and supports your growth.

Benefits include:

• 26 days annual leave plus public holidays, with options to buy/sell days
• Company-matched pension scheme
• Family-friendly policies
• Occupational health and wellbeing support
• Discounts through Telent Reward scheme
• Ongoing development and support
• Additional benefits discussed at offer stage

Our Values:

• Be Inclusive
• Take Responsibility
• Be Customer-focused

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#TJ-Hybrid

About Telent:

Telent is a leading technology company specializing in mission-critical communications and digital infrastructure support. Join us to make a real impact, working with a team of over 3,000 dedicated professionals committed to excellence.