Customer Service Representative

Metro Bank (UK); Essex; On-site; GBP 22,000 - 28,000; Full time

Job summary

Metro Bank is seeking a Customer Service Representative to join their Chelmsford branch. The role involves interacting with customers, delivering exceptional service, and supporting community initiatives. Candidates should possess strong relationship-building skills and attention to detail, with opportunities for training and career advancement.

Benefits

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Extensive training opportunities

Career advancement

Salary uplift after training

Qualifications

• Experience in customer service and operating within controlled processes is essential.
• Ability to work in a fast-paced environment.
• Understanding of risks associated with the role.

Responsibilities

• Interact with customers as the ‘face’ of Metro Bank.
• Work as part of a team, prioritising tasks based on customer demand.
• Act as a brand ambassador in the community.

Skills

Customer relationship building

Attention to detail

Proficiency in computer skills

Tools

Microsoft Office

Job description

We are proud to have won the “Most Loved Workplace” award! At Metro Bank, people come first – our culture is all about bringing out the best in our colleagues and ensuring everyone feels valued, respected, seen, and included. We advocate for a diverse and inclusive workplace, consistently seeking the most qualified candidates from a wide range of communities.

What You Will Do

1. Interact with customers as the ‘face’ of Metro Bank, demonstrating sound knowledge of our products and services while delivering exceptional customer service.
2. Work as part of a team, prioritising tasks based on customer demand and store objectives.
3. Act as a brand ambassador in the community, supporting the store to be the number one community bank.
4. Stay informed about regulatory and non-regulatory training and changes to ensure compliance and fairness in all transactions.

As a bank, risk is inherent in all operations. We value individuals who demonstrate accountability, have excellent attention to detail, and prioritise the well-being of our customers, colleagues, and Metro Bank.

Working Arrangements & Training

Metro Bank Chelmsford's working arrangements are Monday – Friday, 8:45 am – 5:15 pm. We are currently hiring for 37.5 hours per week, across 5 days.

What You Will Need

• Ability to build strong customer relationships in a fast-paced environment.
• Meticulous attention to detail, even under pressure.
• Understanding of the risks associated with the role and their implications for yourself and our customers.
• Proficiency in computer skills, including Microsoft Office.
• Capability to deliver outstanding customer experiences within a fast-paced environment.
• Experience in customer service and operating within controlled processes is essential; prior finance or banking experience is not always required.

Our Promise To You

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including holiday allowance, pension scheme, healthcare, life assurance, and colleague discounts.
• Extensive training and opportunities for career advancement.
• Upon completing training, you will receive a salary uplift.

We believe diverse teams are the best teams. We understand that candidates, especially women, may feel discouraged if they can't tick every box. We also recognize that flexible working arrangements are important. If you're excited about working with us and believe you can do much of what we're looking for, we encourage you to apply—even if you're not 100% sure. Please note that we may close applications early if we receive a large number of qualified candidates. Good luck!