Marketing Customer Communications Specialist

Ayvens; Bristol; On-site; GBP 25,000 - 32,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Marketing Customer Communications Specialist, der die Kundenkommunikation über alle Kanäle hinweg leitet. In dieser Rolle werden Sie die Kommunikationsbibliothek verwalten und die digitale Transformation vorantreiben, um die Kundenbindung zu verbessern. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre Fähigkeiten in der schriftlichen Kommunikation und im Projektmanagement entscheidend sind. Wenn Sie leidenschaftlich daran interessiert sind, wie Kommunikation den Kundenservice verbessern kann, ist dies die perfekte Gelegenheit für Sie, einen bedeutenden Einfluss zu haben.

Qualifications

• Erfahrung in der Kommunikations- oder Marketingrolle.
• Kenntnisse im Bereich regulierte Finanzdienstleistungen.

Responsibilities

• Verfassen und Überarbeiten von Inhalten für Kundenkommunikationen.
• Überwachung des gesamten Prozesses der Kundenkommunikation.

Skills

Schriftliche Kommunikationsfähigkeiten

Projektmanagement

Interpersonelle Fähigkeiten

Organisationsfähigkeiten

Education

A-Level Englisch oder gleichwertige Ausbildung

Tools

Microsoft Word

Microsoft Excel

MS Teams

Adobe Software

Job description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Role

We are seeking a Marketing Customer Communications Specialist to join our dynamic team, offering a salary of £25,000 - £32,000 (depending on experience). In this role, you will:

1. Manage the execution of customer communications across all channels (driver, client, and partner) while ensuring alignment with Ayvens' tone of voice.
2. Maintain and enhance our communications library to support our customer service strategy and business objectives through regular review and improvement.
3. Develop a deeper understanding of our customers by improving communications at all journey touchpoints in compliance with FCA regulations.

Key Accountabilities

As a Marketing Customer Communications Specialist, you will:

1. Write and amend transactional message content for customers, collaborating closely with process owners and subject matter experts.
2. Oversee the end-to-end process of executing customer communications, ensuring full sign-off and distribution in partnership with customer data colleagues.
3. Maintain the communications library for all communications and templates, regularly reviewing them with business owners in line with company policy.
4. Drive improvements in communications by transitioning to digital formats, including email communications and website updates, in collaboration with the digital marketing team.
5. Support the business with ad hoc requests for external communications and amendments.
6. Serve as the point of contact for tone of voice and brand guidelines across the business.

Competencies

To succeed in this role, you should possess:

• Strong written communication skills and copywriting expertise.
• Excellent organisational skills and project management capabilities.
• Strong interpersonal skills with the ability to engage stakeholders at all levels.
• The ability to thrive in a fast-paced, dynamic environment, managing multiple projects simultaneously while meeting tight deadlines.

Skills And Experience Required/Desirable

Preferred qualifications and experience include:

• Working knowledge of core Microsoft applications (Word, Excel, MS Teams).
• Familiarity with Adobe software.
• Previous experience in the leasing business (preferably with ALD or LeasePlan).
• Knowledge of regulated financial services.
• Experience in a communications or marketing role.
• A-level English or equivalent education.

Ayvens Values

At Ayvens, we value:

• Collaboration: Focusing energy and talent on collective success.
• Curiosity: Proposing new ideas and contributing to the change process.
• Authenticity: Acting ethically and with courage.
• Commitment: Engaging and demonstrating consideration for others.

Why Join Us?

At Ayvens, we believe in fostering a culture of innovation and collaboration. If you are passionate about customer communications and want to make a meaningful impact, we would love to hear from you!

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services, and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. We are leading the way to net zero and shaping the digital transformation of the industry, meeting the evolving mobility needs of our clients.

Our success is driven by our commitment to customer satisfaction. We deliver innovative solutions and technology-enabled services that help our customers focus on their business. Sustainability is at the core of our strategy. Guided by authenticity, curiosity, commitment, and collaboration, we foster a diverse organization where everyone can thrive and be themselves.

Join us on this exciting journey as we continue to enable the transformation towards large-scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

• ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.