Assistant Manager Retail

TN United Kingdom; Bridgend; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in retail and pharmacy is seeking an Assistant Manager to support the Store Leader in delivering excellent customer care. This role involves leading a team, managing performance, and ensuring operational standards. The ideal candidate will have experience in a customer-facing role and a collaborative attitude, contributing to a positive workplace culture.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Employee discounts

Enhanced leave pay and adoption benefits

Flexible benefits scheme

24/7 counselling and support via TELUS Health

Qualifications

• Experience leading a customer-facing team.
• Ability to motivate and coach a team to meet performance goals.
• Collaborative attitude and success in team environments.

Responsibilities

• Lead your team to achieve business growth by caring for customers and patients.
• Manage your team's performance and development through coaching and reviews.
• Ensure a sustainable retail and pharmacy operation.

Skills

Leadership

Team Motivation

Customer Service

Job description

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As an Assistant Manager, you will support your Store Leader in delivering excellent customer care and operational standards daily by engaging with customers to understand their needs.

Working across retail and pharmacy, you will lead and inspire your team by demonstrating leadership on the shop floor, showcasing excellent service and care.

Key responsibilities:

1. Lead your team to achieve business growth by caring for customers and patients.
2. Manage your team's performance and development through coaching and reviews.
3. Ensure a sustainable, efficient retail and pharmacy operation by managing stock, controlling costs, minimizing loss, and meeting customer expectations.
4. Conduct reviews, audits, and risk assessments to ensure safety.
5. Analyze data and trends to adapt quickly to customer needs.

What you’ll need:

• Experience leading a customer-facing team.
• Ability to motivate and coach a team to meet performance goals.
• A collaborative attitude and success in team environments.

Preferred:

• Experience in community pharmacy.
• Comfort with new technology.

Our benefits include:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Employee discounts
• Enhanced leave pay and adoption benefits
• Flexible benefits scheme
• 24/7 counselling and support via TELUS Health

We offer additional benefits and encourage you to learn more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots.

Why Boots:

We promote an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive workplace.

Next steps:

If you apply, you will be invited to complete a timed online assessment. Our team will review your application and contact you. We are open to part-time and job share options and can provide reasonable adjustments for support during the application process.

This role requires a pre-employment check such as DBS, PVG, or Access NI, depending on your location. Boots is a Ban the Box employer, considering applicants with criminal convictions on a case-by-case basis.