Assistant Manager Retail

TN United Kingdom; Pontypridd; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail and pharmacy sector is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer service. This role involves leading a team, managing stock, and ensuring operational excellence. The ideal candidate will have experience in a customer-facing environment and demonstrate strong leadership skills. The company values inclusivity and offers a range of benefits to support its employees.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Experience leading a team within a customer-facing setting.
• Understanding of achieving performance goals through inspiring a team.

Responsibilities

• Lead team to deliver business growth by providing care to customers.
• Ensure efficient retail and pharmacy business by managing stock and costs.
• Conduct reviews and risk assessments to protect safety.

Skills

Leadership

Collaboration

Job description

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As an Assistant Manager, you will support your Store Leader in delivering excellent customer care and operational standards daily by connecting with customers to understand their needs deeply.
Working across both retail and pharmacy, you will lead and inspire your team by demonstrating leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Key responsibilities:

1. Lead your team to deliver business growth by providing care to our customers and patients.
2. Be responsible for the performance and development of your team through regular coaching and reviews.
3. Ensure a sustainable and efficient retail and pharmacy business in your store by managing stock availability, controlling costs, minimizing loss, and meeting customer expectations.
4. Conduct regular reviews, audits, and risk assessments to protect patient and public safety.
5. Interpret data, trends, and insights to work swiftly and adapt to the changing needs of customers.

As an Assistant Manager, you will support your Store Leader in delivering excellent customer care and operational standards daily by connecting with customers to understand their needs deeply.
Working across both retail and pharmacy, you will lead and inspire your team by demonstrating leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Key responsibilities:

1. Lead your team to deliver business growth by providing care to our customers and patients.
2. Be responsible for the performance and development of your team through regular coaching and reviews.
3. Ensure a sustainable and efficient retail and pharmacy business in your store by managing stock availability, controlling costs, minimizing loss, and meeting customer expectations.
4. Conduct regular reviews, audits, and risk assessments to protect patient and public safety.
5. Interpret data, trends, and insights to work swiftly and adapt to the changing needs of customers.

What you’ll need to have

• Experience leading a team within a customer-facing setting.
• An understanding of how to achieve performance goals through inspiring and coaching a team.
• A collaborative personality and the ability to succeed in a team-centered environment.

It would be great if you also have

• Experience working within community pharmacy.
• Confidence with navigating and embracing new technology.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If you apply for this role, you will be invited to take a timed online assessment. Once completed, our team will review your application and contact you with updates.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support during the application and interview process, we are happy to provide reasonable adjustments to help you perform at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS, PVG, or an Access NI Check.

Boots is a Ban the Box employer and will consider applicants with criminal convictions on a case-by-case basis.