3rd Line Support Engineer

JR United Kingdom; West Midlands Combined Authority; On-site; GBP 42,000; Full time

Job summary

A leading company in the UK is seeking a 3rd line engineer to provide advanced technical support for IT systems. The role involves troubleshooting, managing IT infrastructure, and ensuring optimal system performance. Candidates must have a full right to work in the UK and possess extensive experience in support roles. This full-time position offers a competitive salary and an attractive referral scheme.

Benefits

Attractive referral scheme

Qualifications

• 5+ years of experience in a support or systems administration role.

Responsibilities

• Investigate and resolve escalated technical problems.
• Manage and maintain IT infrastructure.
• Handle high-priority incidents and ensure resolution within SLAs.

Skills

Networking technologies

Databases

Virtualization technologies

Security protocols

Ticketing systems

Remote management tools

Job description

Job Details

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EU work permit required:

Yes

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Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Warning: in order to be eligible for this role, you must have a full right to work in the UK.

About the role:

The 3rd line engineer will be responsible for providing advanced technical support for all IT systems. They will troubleshoot technical issues, ensure systems are performing optimally, and handle issues that cannot be resolved within the 2nd line team. The role requires operating within strict SLAs to deliver high customer satisfaction.

Key Responsibilities:

• Investigate and resolve escalated technical problems from 1st and 2nd line support.
• Manage and maintain IT infrastructure.
• Handle high-priority incidents, coordinate with vendors and service providers, and ensure resolution within SLAs.
• Analyze recurring problems to identify root causes and implement preventive measures.
• Create and maintain documentation of issues, resolutions, and configurations for the internal Knowledge Base.
• Install, configure, and monitor system updates, patches, and security fixes.
• Proactively monitor system performance and capacity.

Skills and Experience:

• Proficiency in networking technologies (DNS, DHCP, TCP/IP, VPN, VLAN).
• Experience with databases (SQL Server, MySQL, Oracle).
• Familiarity with virtualization technologies (VMware, Hyper-V).
• Experience with security protocols, firewalls, and data encryption.
• Knowledge of ticketing systems (e.g., ServiceNow, Jira, Ivanti).
• Familiarity with remote management tools and diagnostic software.
• Experience working for a Managed Service Provider or similar environment.
• 5+ years of experience in a support or systems administration role, working with helpdesk software.

Salary up to £42,000 Gross/year.

This is a full-time direct hire position (B2B contracts are not available).

We offer an attractive referral scheme for successful placements. If you know someone suitable or interested, please refer them to us.

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