Service Design and Transition Manager

TN United Kingdom; Sheffield; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading company is seeking a Service Design and Transition Manager to lead initiatives in Sheffield. You'll collaborate with teams to enhance service design and transition processes, mentor staff, and promote managed services. The role requires extensive ITIL experience and strong leadership skills, offering a competitive salary and benefits.

Benefits

Flexible benefits allowance

Health and wellbeing support

Life Assurance (4x salary)

25 days annual leave plus bank holidays

Hybrid working model

Discounts on retail and utility brands

Referral scheme

Training and professional certification support

Opportunities for community involvement

Qualifications

• Extensive experience with ITIL service processes and large-scale service management.
• Proven ability to design and implement new service structures.
• Experience in Service Operations within Managed Services.

Responsibilities

• Provide input to Managed Service Design and Transition Strategy.
• Support and mentor team members within the function.
• Promote BJSS Managed Services through events and communication.

Skills

Interpersonal skills

Presentation skills

Leadership

Continuous improvement

Tools

ITIL service processes

Service management toolsets

Job description

Social network you want to login/join with:

Service Design and Transition Manager, Sheffield

Client:

BJSS

Location:

Sheffield, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

eebd44a2fa3d

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

Job Description:

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

Thought Leadership

• Provide input to our Managed Service Design and Transition Strategy
• Help develop robust and repeatable templated Service Design, Transition & Acceptance processes
• Align Service Design and Transition with business processes

Objectives

Create artefacts for reuse across clients to ensure quality and consistency in Service Discovery, Design, and Transition.

• Service Discovery: support current support, conduct maturity assessments
• Service Design: define support scope, model, SLAs, processes, support tools, roles, reports, transition plan, security, third-party integration
• Service Transition: develop transition plan, monitor timelines, define acceptance criteria, setup support processes, configure tools, establish monitoring, define handover approaches

People Management

Support and mentor team members within the Service Design and Transition function.

Raising awareness of BJSS (Managed Services)

Promote BJSS Managed Services internally and externally through events, conferences, and communication channels.

Collective Management Responsibilities

• Support Recruitment, Learning & Development, Events & Marketing, Business Development, Bids & Pre-sales
• Provide Service Management and Managed Service consultancy for client engagements
• Support early involvement of Managed Service in client conversations
• Work operationally across multiple managed service engagements as needed

About You

We’d love to hear from you if:

• You lead by example and take responsibility
• You are committed to continuous improvement
• You have strong interpersonal and presentation skills
• You inspire, motivate, mentor, and give effective feedback

You're ambitious, enthusiastic, and eager to help grow BJSS while maintaining our positive work culture.

Experience

• Extensive experience with ITIL service processes, design, transition, and large-scale service management
• Experience in Service Operations within Managed Services
• Proven ability to design and implement new service structures
• Knowledge of various service management toolsets

Some of the Perks

• Flexible benefits allowance
• Health and wellbeing support, including 24/7 GP and mental health services
• Life Assurance (4x salary)
• 25 days annual leave plus bank holidays
• Hybrid working model
• Discounts on retail and utility brands
• Referral scheme, holiday buy/sell, electric vehicle scheme
• Training and professional certification support
• Opportunities for community involvement and social events