Change Deployment Manager - South Central

Royalmailgroup; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

Royal Mail is seeking a Change Deployment Manager to lead transformational change within the delivery function. This role requires a comprehensive understanding of delivery operations, strong project management skills, and the ability to engage effectively with stakeholders. The successful candidate will be responsible for deploying optimized revisions, managing risks, and ensuring data accuracy. A competitive salary, annual bonus potential, and 25 days of annual leave are offered.

Qualifications

• In-depth understanding of the operation and experience working within this environment.
• Experience deploying successful operational change.
• Experience in project management and stakeholder engagement.

Responsibilities

• Using the Delivery Revisions process to deploy optimized revisions.
• Creating optimized duty sets covering indoor and outdoor workloads.
• Engaging with stakeholders to ensure effective communication.

Skills

Georoute Practitioner level competency

Duty Manager Practitioner level competency

Strong analytical skills

Excellent engagement and communication skills

Project management skills

Change management skills

Tools

QlikView

Microsoft Office

SharePoint

Job description

Job reference 322993

Change Deployment Manager - South Central, MS404

10% annual bonus potential with 25 days annual leave, plus bank holidays

Permanent, Full time

South Central Region - RG, OX, SL, HA, UB area

For a full job description, please click on the following link: Job Descriptions

About the role

The Change Deployment Manager plays a pivotal role in Royal Mail's transformational change within the delivery function. This individual should possess a comprehensive understanding of the delivery operation, including its systems, processes, operating model, and tools such as geo-route.

Key responsibilities include:

1. Using the Delivery Revisions process & task-lists to work with the COMs (and during USO, the OPL Change Champion) to deploy optimized revisions that meet quality and timescale requirements, realizing full benefits.
2. Agreeing roles and responsibilities with all stakeholders upfront to ensure smooth deployment, and raising issues where colleagues are not fulfilling their responsibilities.
3. Reviewing unit base data and supporting COMs to ensure data accuracy and readiness for sign-off.
4. Creating optimized duty sets covering indoor and outdoor workloads based on IWT, best methods/layouts, and optimized outdoor routes using GeoRoute.
5. Leading the deployment of smaller commercial changes, including briefing, communication, and tracking.
6. Following all nationally agreed processes and agreements relevant to the changes introduced.
7. Engaging with stakeholders and end-users to ensure effective communication and activity execution.
8. Highlighting and resolving risks, issues, and barriers to change.

About you

Essential skills and qualifications include:

• Georoute Practitioner level competency
• Duty Manager Practitioner level competency
• Detailed knowledge of delivery systems such as IWT, DDS, model week tool, Route Manager, Floor layout tool, Frame labelling system, and fulfilment process
• Proficient in QlikView apps, including PDA OA and Delivery Opportunity app
• Knowledge of IT systems, including Microsoft Office and SharePoint
• Strong analytical, planning, and organizational skills
• Excellent engagement and communication skills for building relationships and explaining technical outputs
• Project management skills, including planning, stakeholder management, risk and issue management, and benefit realization
• Change management skills, including creating awareness, managing resistance, and influencing stakeholders

Desirable:

• Knowledge of the delivery revision process and operational standards within the delivery function

Experience

Candidates should have:

• In-depth understanding of the operation and experience working within this environment
• Experience deploying successful operational change
• Experience in project management, stakeholder engagement, and benefits realization
• Experience working with trade union representatives and influencing them to agree to changes

Next steps

The next stage involves a face-to-face or virtual interview with competency-based and role-specific questions.

Royal Mail values transparency and trust, providing interview questions in advance to help candidates prepare and showcase their best examples. We encourage candidates with diverse experiences to apply, even if they do not meet every criterion exactly.

We support inclusion and adjustments during the application process. Please share your needs in your application.

For more about Royal Mail Group and our values, visit: https://www.internationaldistributionsservices.com/en/about-us/

Closing date: 3rd June 2025. Early closing may occur if sufficient applications are received.

Job enquiries: [e-mail]

Recruitment enquiries: [e-mail]

Online courses on CV writing and interview skills are available on SuccessFactors.

Applicants must confirm they meet the minimum eligibility criteria before applying, and should seek necessary approvals beforehand.

Details of internal application eligibility criteria can be found here.

Terms of appointment are outlined in the advert, with voluntary transfer terms applying unless stated otherwise.