Customer Service Representative - Edinburgh

TN United Kingdom; Broxburn; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in the automotive sector is seeking a Customer Service Representative in Broxburn. The role involves managing customer interactions, scheduling service appointments, and ensuring customer satisfaction. The ideal candidate should possess strong communication skills and a friendly demeanor. The position offers a competitive salary and benefits, including up to 33 days of holiday and a company bonus scheme.

Benefits

Up to 33 days holiday

Company bonus scheme

Contributory Pension scheme

Health Cash Plan

Life Insurance

Discount on Renault cars

Electric Car Salary Sacrifice Scheme

Maternity & Adoption Leave

Paternity Leave

Qualifications

• Ability to work in an organized manner in a fast-moving environment.
• Friendly and helpful nature with a desire to deliver excellent customer service.
• Basic knowledge of Word, Excel & Outlook applications.

Responsibilities

• Manage reception area and provide exceptional customer service.
• Schedule customer service appointments and coordinate with workshop planner.
• Prepare invoices and ensure customer satisfaction after service.

Skills

Customer Service

Communication

Organizational Skills

Tools

Word

Excel

Outlook

Job description

Social network you want to login/join with:

Customer Service Representative - Edinburgh, Broxburn

col-narrow-left

Client:

Location:

Broxburn, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

49d373582bf3

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

col-wide

Job Description:

Customer Service Representative (CSR)

Location: Edinburgh
Salary:Up to £28,000 (dependent upon skills and experience)
Position type:Full-time - Permanent

Volvo Trucks is renowned for delivering high-quality commercial vehicles and outstanding customer service. Our Edinburgh dealership is committed to maintaining this reputation by providing superior support to our customers. We are currently seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team and be the first point of contact for our valued clients.

What you will do

As the first point of contact for our valued customers, you'll play a pivotal role in managing the reception area, creating a welcoming environment, and ensuring customers feel well-informed and supported at every stage of their journey with us.

Key Responsibilities:

Customer Relations & Reception Management:
Be the face of Volvo Group UK, offering exceptional service by managing the reception area and acting as the main point of contact for customers. Your friendly and professional demeanor will set the tone for every interaction.

Service Scheduling & Planning:
Take charge of the planning and scheduling of customer service appointments, ensuring smooth operations by coordinating the workshop planner and customer service plans with precision.

MOT and Service Coordination:
Handle the seamless booking of MOTs and both planned and unscheduled work in compliance with VOSA requirements, ensuring that every detail aligns with industry standards.

Communication & Updates:
Keep customers in the loop by providing timely updates before, during, and after any work is completed. Maintain accurate records in the workshop planner and relevant systems to ensure smooth communication across teams.

Contract & Service Details:
Update customers and workshop teams on contract types and work progress, proactively liaising between the two to ensure all incremental work is authorised promptly.

Job Documentation Accuracy:
Ensure the accuracy of job documentation received from the workshop, reviewing it meticulously to ensure smooth billing and service completion.

Invoicing & Customer Satisfaction:
At the point of vehicle collection, prepare and provide invoices to customers. Resolve any queries or objections quickly, maintaining a positive relationship. Follow up after the service to ensure customer satisfaction and address any concerns.

Administrative Support:
Support the depot with various administrative tasks, contributing to the efficiency of the operation and ensuring every detail is managed with care

Who are you?

Be able to work in an organised & methodical manner in a fast moving environment

Have a friendly and helpful nature with the desire to deliver excellent customer service

To be able to effectively communicate to customers and colleague

To be able to identify customers’ needs & propose appropriate solutions

To be able to remain calm and patient in a dynamic business environment

Flexible and positive approach to changing circumstances and changing priorities

Team Oriented

Basic knowledge of Word, Excel & Outlook applications & general computer literacy

What’s in it for you?

Alongside your salary we can also offer you some fantastic employee benefits. Heres just some of them:

Up to 33 days holiday (inclusive of Bank Holidays & increasing with length of service)

Company bonus scheme - paid quarterly up to a max of 5%

Contributory Pension scheme + Health Cash Plan + Life Insurance

Discount on Renault cars & Electric Car Salary Sacrifice Scheme

Maternity & Adoption Leave 6 months full pay moving to 6 months half pay | Paternity 2 weeks leave with further 3 weeks in first 3 years

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.