2nd Line IT Engineer

JR United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a fast-growing, award-winning Managed Service Provider as a Level 2/3 IT Engineer. This role offers the chance to work on impactful IT solutions across cloud, cybersecurity, and VoIP. You'll provide expert support for complex technical issues, manage IT projects, and mentor junior engineers while maintaining strong client relationships. With continuous training and a clear career progression path, this innovative firm is dedicated to shaping processes and driving service excellence through automation and smart technology. If you're a tech-savvy problem solver ready to elevate your career, this opportunity is for you.

Benefits

Continuous training and certification support

Clear career progression

Impactful projects across diverse industries

Supportive team environment

Qualifications

• 5+ years experience in an MSP environment with advanced technical support.
• Strong knowledge of cloud technologies and IT project management.

Responsibilities

• Provide expert support for complex technical issues across networks.
• Lead escalated tickets and manage IT projects like cloud migrations.

Skills

Technical Support

Project Management

Client Relationship Management

Problem Solving

Automation Scripting

Education

ITIL Certification

Microsoft Azure Certification

CompTIA Certification

Cisco CCNA

Tools

Autotask

Salesforce

3CX

PowerShell

Power Automate

Windows Server

Office 365

Azure

Hyper-V

VMware

SonicWall

Job description

The job description provided is comprehensive and well-structured, but it can benefit from minor formatting improvements for clarity and readability. I will remove the irrelevant question marks and emojis, and ensure the HTML tags are used appropriately to enhance engagement.

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• Are you a tech-savvy problem solver ready to take your skills to the next level? A fast-growing, award-winning Managed Service Provider (MSP) is seeking a Level 2/3 IT Engineer to join a dynamic, collaborative team delivering cutting-edge IT solutions across cloud, cybersecurity, VoIP, and more.

What You’ll Be Doing:

• Provide expert support for complex technical issues across networks, firewalls, and virtual environments.
• Lead escalated tickets, ensuring fast and effective resolutions.
• Manage and implement IT projects—cloud migrations, infrastructure upgrades, and security improvements.
• Use tools like Autotask, Salesforce, 3CX, and PowerShell to streamline support and automate workflows.
• Support and mentor junior engineers, sharing knowledge and best practices.
• Maintain strong client relationships and exceed service expectations using ITIL principles.

What You Bring:

• 5+ years in an MSP environment, handling advanced technical support and project delivery.
• Strong experience with Windows Server, Office 365, Azure, Hyper-V/VMware, and SonicWall/firewalls.
• Proficiency in automation tools like Power Automate and scripting with PowerShell.
• Familiarity with billing and workflow setups in Autotask and Salesforce is a big plus.
• Relevant certifications: ITIL, Microsoft (Azure/O365), CompTIA, Cisco (CCNA) preferred.

Why Join?

• Work on impactful, diverse projects across industries.
• Continuous training and certification support.
• Clear career progression in a supportive, innovative MSP environment.
• Help shape processes and drive service excellence with automation and smart tech.