Sales Operations Project Manager

Arrow Electronics, Inc.; Harlow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in electronic component distribution seeks a Sales Operations Project Manager. This role will involve managing complex projects, overseeing sales order processing, and enhancing customer retention strategies. Ideal candidates will possess strong project management skills and the ability to communicate effectively with executives.

Qualifications

• Deep knowledge of Oracle in SWB from sales and assets.
• Manage customer retention activities, including CRM.

Responsibilities

• Manage & execute complex projects related to special assignments.
• Oversee processing of sales orders, ensuring accuracy.
• Resolve escalated operational issues, including vendor concerns.

Skills

Project management

Process mapping

Commercial awareness

Cross-functional collaboration

Change management

Effective communication

Tools

Oracle

Job description

Full Job Description

Position: Sales Operations Project Manager

Job Description: As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients worldwide. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.

Find more information about us on our pages: Company | Arrow Electronics
Learn more about Arrow - Welcome to Arrow - Five Years Out

Sales Operations Project Manager

Reporting to the EMEA Sales Operations Manager, this role focuses on the timely and successful implementation of new complex customer and company engagements. The individual will lead in advising the strategic sales teams on aligning systemic capabilities with customer and internal needs. Once alignment is achieved, the person will lead process definition and project planning to meet implementation timelines, enabling strategic sales to remain externally focused. The role also involves developing new capabilities as new requirements are identified, contributing to Arrow's long-term market-share objectives.

Principal accountabilities:

1. Manage & execute complex projects related to special assignments, customer-specific supply, acquisitions, mergers, change management, strategy execution, and organizational changes.
2. Oversee processing of sales orders, ensuring accuracy, tracking shipments, deliveries, billing, and backlog activities; provide sales reports; respond to order inquiries; resolve customer order issues.
3. Manage customer retention activities, including CRM, resolving concerns, and developing contact strategies.
4. Handle return materials authorization (RMA) processes efficiently.
5. Resolve escalated operational issues, including vendor concerns and contract reviews.
6. Design and implement new processes for special services and programs; conduct market research to determine appropriate pricing for non-standard items.
7. Develop and evaluate personnel, including hiring, training, and monitoring staff performance.
8. Oversee customer quote activities, ensuring efficiency and adherence to guidelines.

Competencies we are looking for:

• Project management
• Process mapping
• Deep knowledge of Oracle in SWB from sales and assets
• Internal & external commercial awareness
• Cross-functional collaboration skills
• Influence without authority
• Change management
• Effective communication with executive levels
• Proactive execution (Get Things Done!)

Key Interfaces:

• Sales (daily) - including executives
• Enterprise Solutions
• Asset management
• BPT
• BPE/B2B
• Finance
• Warehouse
• Trade compliance
• Legal

Arrow is an equal opportunity employer and committed to creating a diverse work environment. We provide equal employment opportunities for all qualified persons.

Do you see yourself as our future colleague? If yes, please send us your application.

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Location: Gdansk, Poland (Aleja Grunwaldzka)

Time Type: Full-time

Job Category: Business Support