Early-Shift Food Associate — Fast-Paced Customer Service

Marks & Spencer Group; Rochester, Strood; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial premium (£3/h)

Job summary

Marks & Spencer Group is recruiting a Customer Assistant for our Food section. You’ll be at the frontline, delivering friendly, five-star service and helping customers find what they need quickly during busy periods.

Shifts include early mornings and potential full-time hours during busy weeks; you’ll use Sparks App and in-store devices to assist shoppers, build product knowledge, and contribute to a high-energy store environment.

Qualifications

• Must be 18 or older due to early-morning shifts.
• Willingness to work early mornings and unsocial hours with a premium.
• Flexible to work across different store areas.
• Strong customer-focused approach in a fast-paced environment.

Responsibilities

• Assist customers in the Food section and promote products.
• Provide five-star service at pace during peak times.
• Operate digital tools and in-store devices to support the customer experience.
• Maintain high energy and help drive store sales.

Skills

Customer service

Teamwork

Digital tools

Tools

Sparks App

Job description

Marks & Spencer Group is recruiting a Customer Assistant for our Food section. You’ll be at the frontline, delivering friendly, five-star service and helping customers find what they need quickly during busy periods.

Shifts include early mornings and potential full-time hours during busy weeks; you’ll use Sparks App and in-store devices to assist shoppers, build product knowledge, and contribute to a high-energy store environment.