Early Help Team Leader

Civic Recruitment Limited; Dudley; On-site; GBP 45,000 - 55,000; Full time

Job summary

Dudley-based Civic Recruitment Limited is seeking an experienced Front Door and Early Help service leader for a 5-month contract with a local authority. The role provides leadership, management and oversight of the Early Help function within the Front Door Service to ensure timely, appropriate support for children, young people and families.

You will drive service improvement, ensure robust safeguarding processes, lead multi-agency collaboration and oversee performance, audits and governance.

Qualifications

• Experience managing teams and providing professional leadership.
• Strong understanding of safeguarding legislation and procedures.
• Experience with Early Help, MASH and Front Door Services.
• Ability to analyse complex information and make sound decisions.
• Excellent communication, negotiation and relationship-building skills.

Responsibilities

• Lead and manage the Early Help function within the Front Door Service.
• Provide management oversight and decision-making for Early Help contacts.
• Ensure consistent threshold decision-making in line with safeguarding procedures.
• Promote timely interventions and multi-agency collaboration.
• Monitor performance indicators and outcomes; drive improvement.
• Oversee quality assurance activities including audits and reviews.
• Develop partnerships with Children’s Services, Health, Police and partners.
• Lead, motivate and support staff through supervision and coaching.
• Represent the service at partnership meetings and strategic forums.

Skills

Team leadership

Multi-agency collaboration

Performance management

Analytical thinking

Communication skills

Education

Social Work qualification

Leadership qualification

Job description

Dudley, United Kingdom | Posted on 12/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

5 Month Contract With A Local Authority

Job Purpose

To provide leadership, management and oversight of the Early Help function within the Front Door Service, ensuring children, young people and families receive the right support at the right time through effective early intervention and multi-agency collaboration.

The postholder will play a key role within the Front Door Leadership Team, promoting high-quality decision-making, consistent threshold application and strong partnership working across Children's Services, Education, Health, Police, Early Help providers and the voluntary sector. The role will drive service improvement, quality assurance and performance management to ensure positive outcomes for children and families.

Key Responsibilities

• Lead and manage the Early Help function within the Front Door Service.
• Provide management oversight and decision-making in relation to contacts requiring an Early Help response.
• Ensure robust and consistent threshold decision-making in line with local safeguarding procedures and Early Help frameworks.
• Promote timely and effective interventions that support children and families at the earliest opportunity.
• Lead multi-agency collaboration, information sharing and professional challenge to ensure effective outcomes.
• Develop and maintain strong partnerships with Children's Services, Health, Education, Police, Early Help providers and voluntary sector organisations.
• Monitor service demand, performance indicators and outcomes, using data and intelligence to inform decision-making.
• Lead performance management activities and ensure compliance with service standards and statutory requirements.
• Oversee quality assurance processes including:
  • Case Audits
  • Practice Reviews
  • Thematic Audits
  • Learning Reviews
• Identify trends, emerging risks and areas for service improvement.
• Develop and implement action plans to improve performance, efficiency and outcomes.
• Ensure compliance with safeguarding legislation, statutory guidance and local procedures.
• Contribute to service governance, strategic planning and policy development.
• Prepare performance reports, briefings and updates for senior leaders and stakeholders.
• Lead, motivate and support staff through supervision, coaching, mentoring and reflective practice.
• Promote a culture of continuous improvement, learning and high professional standards.
• Support workforce development and performance management processes.
• Represent the service at partnership meetings, strategic forums and multi-agency events where required.
• Contribute to the ongoing development of Front Door and Early Help services across the authority.

Requirements

• Significant experience working with children, young people and families within:
  • Early Help Services
  • Children's Social Care
  • MASH
  • Safeguarding Services
  • Front Door Services
• Experience managing teams and providing professional leadership.
• Strong understanding of:
  • Safeguarding legislation and procedures
  • Early Intervention models
  • Threshold Frameworks
  • Children's Services processes
  • Multi-Agency Safeguarding Arrangements
• Experience of performance management and service improvement.
• Experience undertaking quality assurance, auditing and practice reviews.
• Ability to analyse complex information and make sound professional decisions.
• Experience working effectively within multi-agency environments.
• Excellent communication, negotiation and relationship-building skills.
• Ability to influence partners and challenge practice appropriately.
• Experience supporting and developing staff through supervision and coaching.
• Strong organisational, analytical and problem-solving skills.
• Ability to work effectively in a fast-paced and high-demand environment.
• Commitment to improving outcomes for children, young people and families.
• Professional qualification in Social Work, Early Help, Youth Services, Education or a related discipline.
• Experience within a Front Door or MASH environment.
• Management or leadership qualification.
• Experience contributing to strategic service development and transformation programmes.
• Knowledge of local authority performance frameworks and inspection requirements.