EAP Counsellor

TN United Kingdom; London; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing employee wellbeing worldwide. As an EAP Counsellor, you'll engage with clients through various communication methods, providing vital emotional support. This role offers the chance to make a significant impact in people's lives, guiding them through challenges with empathy and professionalism. With a commitment to diversity and inclusion, this innovative firm fosters an environment where your contributions are valued. Enjoy competitive benefits and the flexibility of remote or hybrid work arrangements, making it an exciting opportunity for mental health professionals.

Benefits

Gym reimbursement

Transport reimbursement

Tuition support

Health insurance

Life insurance

Clinical supervision

Professional development

Comprehensive training

Qualifications

• Minimum Level 4 diploma in Counselling required.
• Full registration with a regulatory body is essential.

Responsibilities

• Provide telephonic and video counselling, ensuring confidentiality.
• Assess clients for suitability for short-term counselling.
• Manage high-risk calls and refer clients to external resources.

Skills

Counselling

Crisis Intervention

Solution-Focused Therapy

Cognitive Behavioral Therapy (CBT)

Mindfulness

Integrative Therapy

Systemic Therapy

Cultural Sensitivity

Education

Level 4 Diploma in Counselling

Job description

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Who we are

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions.

Through our customized programs and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier, and more productive both personally and professionally.

Trusted by 51% of Fortune 500 companies, we deliver high-quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.

At WPO, you will be joining a team committed to improving employee wellbeing worldwide.

Current opportunity

• Position: EAP Counsellor
• Location: UK
• Type: Full-time/Part-time (40 hours/week)
• Shifts: Monday - Friday, 10am - 6:30pm
• Salary: £27,000 - £30,000 gross per annum
• Benefits: Bonus structure and competitive benefits
• Work arrangement: Remote or hybrid depending on proximity to Ealing, London office

What you will do

Our EAP Counsellors engage with participants via phone, video, chat, and email, demonstrating our core value: The Power of a Good Conversation—creating connections to ensure clients feel heard, supported, and cared for.

Each day varies as callers present unique challenges, and your clinical conversations will guide them forward. Watch these videos for insight: Being a Counsellor at WPO and Member Experience - The Power of a Good Conversation. If you are a mental health provider eager to offer emotional support with warmth and empathy to diverse clients worldwide, this role is ideal.

Responsibilities

• Provide single-session telephonic and video counselling, support, and crisis management ethically and professionally, maintaining confidentiality.
• Thoroughly assess clients for suitability for short-term counselling.
• Manage high-risk calls and work closely with at-risk individuals.
• Refer clients to external resources or internal WPO services as part of our holistic approach.
• Develop clear, concise treatment plans collaboratively.
• Maintain accurate clinical and task documentation in our case management system.
• Perform additional tasks as deemed appropriate by management.

Qualifications/Skills

• Minimum Level 4 diploma in Counselling.
• Full registration or membership with a regulatory body (BACP/BPS/UKCP/Other).
• Experience with short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic.
• Training in crisis intervention and supporting high-risk clients is advantageous.
• Passionate about supporting clients globally.
• Culturally sensitive and adaptable, using telephonic interpreters as needed.
• Proficient in contact methods: telephone, video, email, text, live chat.
• Capable of working with clients facing substance abuse, crises, mental health symptoms, or relationship issues affecting personal or work life.

What we offer

At Workplace Options, we prioritize wellbeing for our employees, offering benefits such as gym and transport reimbursement, tuition support, health and life insurance, clinical supervision, professional development, and more, including comprehensive training for this role.

Our commitment to diversity

We are dedicated to creating an inclusive workplace where individuals can bring their whole selves without fear of discrimination. We recognize that diversity is just the beginning, and we actively foster an environment of equity, respect, and belonging, valuing diverse voices and insights.

For more information, visit our website: www.workplaceoptions.com. Watch our videos on Human-Powered Care and The WPO Global Experience. We process personal data in accordance with applicable laws. European applicants can review our Privacy Notice at this link.

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