EAP Counsellor

Workplace Options, LLC; London; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing employee wellbeing worldwide. As an EAP Counsellor, you will provide crucial support through various communication methods, helping clients navigate their challenges with empathy and professionalism. This role offers the opportunity to make a meaningful impact on people's lives while enjoying a supportive work environment that prioritizes your wellbeing. With a commitment to diversity and inclusion, this innovative firm fosters personal and professional growth, ensuring you have the resources and training needed to excel in your role. If you are passionate about mental health and ready to make a difference, this position is for you.

Benefits

Gym reimbursement

Transport reimbursement

Tuition reimbursement

Permanent health insurance

Life insurance

Clinical supervision

Supervision stipend

24/7 support for risk calls

Mentorship programme

CPD training reimbursement

Qualifications

• Minimum Level 4 diploma in Counselling and full registration with a regulatory body.
• Experience with short-term counseling modalities and crisis intervention.

Responsibilities

• Provide telephonic and video counseling with a focus on client confidentiality.
• Assess and manage high-risk calls while developing treatment plans.

Skills

Counseling

Crisis Intervention

Solution-Focused Therapy

Cognitive Behavioral Therapy (CBT)

Mindfulness

Cultural Sensitivity

Communication

Education

Level 4 Diploma in Counselling

Job description

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current opportunity: EAP Counsellor

Location: UK
Full-time/Part-time: Full-time (40 hours per week)
Shifts: Monday - Friday: 10am - 6:30pm
Salary: £27,000 - £30,000 gross per annum. The position also has a bonus structure and competitive benefits offering.
Onsite/Hybrid/Remote: Remote or hybrid depending on your proximity to our Ealing, London office.

What you will do:

Our EAP Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.

It’s difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Responsibilities:

• Provide single session telephonic and video counselling, in-the-moment support and crisis management in a supportive, ethical and professional manner while maintaining client confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and work closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Collaboratively develop clear and concise treatment plans for clients.
• Maintain clear clinical and task-oriented documentation in case management system.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

• Minimum of a Level 4 diploma in Counselling.
• Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP/Other)
• Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
• Training in crisis intervention and supporting high risk clients beneficial.
• Passionate about providing support to clients from anywhere in the world.
• Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
• Competent in using our various methods of contact – telephone, video, email, text and live chat.
• Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

• Gym reimbursement
• Transport reimbursement
• Tuition reimbursement
• Permanent health insurance
• Life insurance
• Clinical supervision
• Supervision stipend for those working towards accreditation
• 24/7 support for risk calls
• Mentorship programme
• CPD training reimbursement
• Access to professional monthly clinical development webinars & professional development workshops
• Accrediting body membership reimbursement
• EAP benefits
• Employee exchange programme
• Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com.

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