EANI Senior Clerical Officer

TN United Kingdom; Omagh; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Senior Clerical Officer to provide essential administrative support to the Education Authority in Northern Ireland. This role involves assisting officers and the public, managing queries, and maintaining efficient office operations. The successful candidate will utilize their proficiency in MS Office packages to handle various clerical tasks, ensuring smooth daily operations. With a commitment to training and support, this position offers a fantastic opportunity to contribute to the public sector while developing valuable skills in a collaborative environment. If you are a proactive individual with a passion for service, this role may be the perfect fit for you.

Benefits

Full training and induction

Accrue holiday hours

Back-office support and mentoring

Qualifications

• Minimum of five GCSEs and one year of administrative experience required.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide administrative support across multiple departments.
• Answer calls and record conversations accurately.
• Maintain efficient recording and filing systems.

Skills

MS Excel

MS Outlook

MS Word

Customer Service Skills

Verbal Communication

Written Communication

Teamwork

Initiative

Education

Five GCSEs at grade C or above

Tools

Word Processing Software

Databases

Spreadsheets

Email Systems

Job description

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Brook Street (UK) Ltd are recruiting Senior Clerical Officers for our leading Public Sector client, Education Authority Northern Ireland, Omagh Office across multiple departments.

As the temporary, you will provide advice and assistance to Education Authority officers, customers, the public and other professionals as directed by the Programme Manager.

You will provide administrative support for the daily functional and operational staff.

You will be proficient in MS Packages such as Excel, Outlook and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties.

Minimum Requirements:

• Have the equivalent of five GCSEs at grade C or above and at least one-year administrative experience in an office environment.
• Have good customer service skills, along with excellent verbal and written communications skills.
• Be a good Team player with the ability to work on one's own initiative.

Job Role:

• Provide administrative support in relation to all aspects of the work of the programme using the full range of IT equipment including word processing/typing, databases, spreadsheets, email, fax, intranet and internet facilities.
• Answer telephone calls and queries from customers and clients and accurately record the call conversation, escalating to the correct department when necessary.
• The assistance in the collation of factual data and statistical information from various sources to support the work of identified officers within the service.
• Prepare letters, minutes, notes and other clerical support to officers as appropriate and as directed by the programme manager.
• Use initiative, tact and diplomacy in responding to queries, issues and problems which arise within the section in the absence of the programme manager.
• Order and monitor supplies of stationery and office requisitions for all staff within the section along with diary management of stakeholders.
• Be responsible for maintaining efficient recording and filing systems within the service as directed by the programme manager.
• Delegate tasks to the office team in the absence of senior management.

You will benefit from:

• Full training and induction
• Accrue holiday hours as you work
• Brook Street (UK) Ltd back-office support and mentoring

The rate of pay is £14.53 per hour, the hours of work are 36hrs Monday to Friday.

If you would like to apply for this role, email your CV via the `Apply` link.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.