EANI Senior Clerical Officer

Brook Street (UK) Ltd is recruiting a Senior Clerical Officer for our public sector client, Education Authority Northern Ireland, Enniskillen Office.

As a Senior Clerical Officer in the Transport Administration Department, Enniskillen, you will provide advice and assistance to Education Authority officers, customers, the public, and other professionals as directed by the Programme Manager.

You will support the daily functions of operational staff with administrative duties.

You should be proficient in MS Office packages such as Excel, Outlook, and Word, with confidence in managing spreadsheets and databases, along with typing and word-processing tasks.

• Have the equivalent of five GCSEs at grade C or above and at least one year of administrative experience in an office environment.
• Possess good customer service skills, along with excellent verbal and written communication skills.
• Be a good team player with the ability to work independently.

Job Responsibilities:

1. Provide administrative support related to all aspects of the programme, utilizing IT tools including word processing, databases, spreadsheets, email, fax, intranet, and internet.
2. Answer telephone queries from customers and clients, accurately recording conversations and escalating issues when necessary.
3. Assist in collecting factual data and statistical information from various sources to support officers within the service.
4. Prepare correspondence, minutes, notes, and other clerical documents as directed by the programme manager.
5. Respond to queries, issues, and problems with tact and diplomacy, especially in the absence of the programme manager.
6. Order and monitor office supplies and manage diaries for stakeholders.
7. Maintain efficient recording and filing systems as directed by the programme manager.
8. Delegate tasks to the office team in the absence of senior management.

Benefits:

• Comprehensive training and induction.
• Holiday hours accrue as you work.
• Back-office support and mentoring from Brook Street (UK) Ltd.

The pay rate is £14.53 per hour, with a 36-hour workweek, Monday to Friday.

If interested, please send your CV via the Apply link.

Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet the essential criteria.

As a Disability Confident Leader with the Gold Award from the Defence Employer Recognition Scheme, we offer a guaranteed interview to eligible candidates.

If you identify as disabled or as a military veteran/spouse/partner and meet role criteria, please register your interest on our website. We are committed to engaging with you.

In cases of high volume of eligible military candidates, we will interview the best candidates from this group.