EANI Senior Clerical Officer

TN United Kingdom; Enniskillen; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Senior Clerical Officer to join their dynamic team in Enniskillen. In this pivotal role, you will provide essential administrative support to the Transport Administration Department, assisting both staff and the public. Your proficiency in MS Office and strong communication skills will be vital as you handle queries, manage records, and ensure smooth operations. With a commitment to employee development, this position offers comprehensive training and mentoring, making it an excellent opportunity for those looking to advance their career in public service.

Benefits

Comprehensive training and induction

Accrued holiday hours

Support and mentoring from Brook Street (UK) Ltd

Qualifications

• Proficient in MS Office packages, especially Excel and Word.
• At least one year of administrative experience in an office environment.

Responsibilities

• Provide administrative support using IT tools including word processing and spreadsheets.
• Answer calls and queries, recording conversations accurately.

Skills

MS Office (Excel, Outlook, Word)

Customer Service

Verbal Communication

Written Communication

Teamwork

Independent Work

Education

Five GCSEs at grade C or above

Tools

Databases

Spreadsheets

Job description

Social network you want to login/join with:

EANI Senior Clerical Officer, Enniskillen

Client:

Brook Street NMR

Location:

Enniskillen, Northern Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5b184f4f000c

Job Views:

7

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Brook Street (UK) Ltd is recruiting a Senior Clerical Officer for our leading Public Sector client, Education Authority Northern Ireland, Enniskillen Office.

As a Senior Clerical Officer in the Transport Administration Department, Enniskillen, you will provide advice and assistance to Education Authority officers, customers, the public, and other professionals as directed by the Programme Manager.

You will support daily operational staff with administrative tasks.

You should be proficient in MS Office packages such as Excel, Outlook, and Word, and confident in using spreadsheets and databases, including typing and word-processing duties.

• Have the equivalent of five GCSEs at grade C or above and at least one year of administrative experience in an office environment.
• Possess good customer service skills, along with excellent verbal and written communication skills.
• Be a good team player with the ability to work independently.

Job Responsibilities:

• Provide administrative support across all aspects of the program, utilizing IT tools including word processing, databases, spreadsheets, email, fax, intranet, and internet.
• Answer calls and queries from customers and clients, recording conversations accurately and escalating issues when necessary.
• Assist in collecting factual data and statistical information from various sources to support officers within the service.
• Prepare correspondence, minutes, notes, and other clerical tasks as directed by the program manager.
• Use tact, diplomacy, and initiative in responding to queries and issues, especially in the absence of the program manager.
• Order and monitor office supplies and manage diaries for stakeholders.
• Maintain efficient filing and recording systems as directed by the program manager.
• Delegate tasks to the office team when senior management is absent.

Benefits:

• Comprehensive training and induction
• Accrued holiday hours
• Support and mentoring from Brook Street (UK) Ltd

Pay rate is £14.53 per hour. Working hours are 36 hours per week, Monday to Friday.

If interested, please submit your CV via the 'Apply' link.

Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans or military spouses/partners who meet the essential criteria.

As a Disability Confident Leader and Gold Award holder from the Defence Employer Recognition Scheme, we offer guaranteed interviews to eligible candidates.

If you identify as disabled, a veteran, or military spouse/partner and meet the role's criteria, please register your interest on the Brook Street website. We are committed to engaging with you.

In cases of high volume of eligible military candidates, we will interview the top candidates from this group.